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- This feature is only available for Business or Enterprise plans.
- Engagement data can only be collected from posts made after you have activated the Business or Enterprise plan.
- Advertising posts are not supported.
- Engagement data will be collected from normal posts that have been promoted.
Related Articles:
- For information on the downloadable CSV format, please refer to the article "Download inbox and follower data in CSV format."
- For more information about the "Lottery" feature, please refer to the article "Randomly select winners from engaged users."
- For guidance on how to run a follow and repost (Retweet) campaign, please refer to the article "Run a follow and repost (Retweet) campaign."
Data that can be obtained
The responses to posts are reflected in SocialDog within a few minutes of the user's response.
- Users who reposted (Retweeted) the post
- Users who liked the post
- Users who replied to the post, and the text of the reply post
- Users who quoted the post, and the text of the quoted post
The reactions that can be obtained vary depending on the plan.
| Plan Name | Obtainable reactions |
| Enterprise Plan |
Reposts (Retweets), Likes, Quotes (Quote Tweets), Replies |
| Business Plan | Reposts (Retweets) |
Users who cannot be displayed in "Post engagement"
- Protected accounts
- Reposts (Retweets), likes, replies, and quotes (Quoted Tweets) to posts before "Post engagement" is turned on
- Reposts (Retweets), likes, replies, and quotes (Quoted Posts) to advertising posts
Due to the specifications of the X (Twitter) service, engagements from protected accounts cannot be retrieved. As a result, the number of reposts (Retweets) displayed on your posts may not match the data that can be obtained through this feature. A higher proportion of protected accounts among your followers may lead to a lower data retrieval rate. The average retrieval rate for reposts (Retweets) collected through "Post engagement" is approximately 92% (based on data from 5,000 posts collected between October 2020 and mid-January 2021).
Additionally, note that while X displays the total number of reposts (Retweets) plus quotes (Quoted Tweets), SocialDog only shows the number of reposts (Retweets), which may result in discrepancies between the two platforms.
Show users who reposted (Retweeted), liked, replied to, or quoted the post
- Click "Followers" from the menu.
- Click "Post engagement".
- Select "All posts" or a specific post.
- (Available exclusively for the Enterprise Plan) Click the "Filter" button located in the upper right corner to choose the desired display options.
Download a CSV file of users who reposted (Retweeted), liked, replied to, or quoted the post
- Click "Followers" from the menu.
- Click "Post engagement".
- Select "All posts" or a specific post.
- (Available exclusively for the Enterprise Plan) Click the "Filter" button located in the upper right corner to choose the desired display options.
- Click "CSV Download" from the arrow in the upper right corner.
Show users who reposted (Retweeted), liked, replied to, or quoted the post
- Click "Posts" from the menu.
- Click "Post history".
- Click the "∨" icon of the post you want to check.
- Click "Post engagement".
- (Available exclusively for the Enterprise Plan) Click the "Filter" button located in the upper right corner to choose the desired display options.