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You can cancel your SocialDog paid plan at any time.
When will I lose access to paid plan features after canceling?
The timing for when you lose access to paid plan features differs depending on whether you are in a "Free Trial" or "During a Paid Plan Subscription."
- During a Free Trial: If you cancel, you will immediately lose access to paid plan features, and your account will switch to the Free plan.
- During a Paid Plan Subscription: Your subscription will end at the conclusion of your current billing period. You will lose access to paid plan features after this period ends. You can continue to use the paid plan features until the end of your current billing period.
Will I receive a refund?
We do not offer any refunds or reimbursements for fees already paid.
When changing plans or canceling, the prorated amount for the unused period will be issued as credit. This credit will be applied to future payments, such as your next billing cycle or if you resubscribe. However, this credit will be forfeited if you delete your SocialDog account.
For more details on how charges are calculated when changing plans, please see Applying Credits When Changing Plans
Cancel Your Paid Plan
- Open "Plan / Billing".
- Click "Cancel plan".
- Click "Continue cancelling".
- After completing the questionnaire, click the "Cancel the [Plan Name]".
Please do not close the screen until you the next page displays.