Settle Usage Fees When Changing Plans

Update date: April 24, 2024

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If you change from a paid plan to a paid plan by credit card payment (browser version), you may be required to pay for the service.

If you cancel (change your plan to a free plan), you will not be reimbursed.

In the case of settlements

We will reimburse you if you make a plan change that meets the following

  • Credit card payment (for browser version, Apple ID payment is not applicable)
  • When you change from a paid plan to a paid plan This includes changes to the payment period (monthly or yearly payment categories) and the number of linked accounts only.

When to perform the reimbursement

When you change your plan from a paid plan to a paid plan

※If you change your plan and do not change your payment period (monthly or yearly payment categories) before July 13, 2020, you will be reimbursed on the next payment date.

※If you change your plan from a paid plan to a paid plan on or after July 14, 2020, you will be reimbursed at the time you change your plan.

The concept of reimbursement

  • The plan fee is calculated on a daily basis (actually calculated in minutes) and then added to the fee for each period.
  • Charges for unused periods will be prorated and set off from the bill.
  • If we are unable to offset a single charge, we will continue to offset it until the balance is exhausted.
  • Please note that no refunds will be made for unused period of time.

Example

Example 1: Changing from monthly payment to Yearly payment (when the billing amount increases due to plan change)

For example, if you change the plan as follows on May 10, the billing timing and amount will be as follows.

Plan Name Amount Payment Day
 Before Change  Professional Plan
 (Monthly Payment)
 Monthly $ 64.00  20th of every month
 After Change  Professional Plan
 (Yearly Payment)
 Yearly $ 588.00  May 10 every year

 

Request Date and Request Amount

Date Content Billing Amount Remarks
 2024/4/20  Payment Day  $ 64.00  Professional Plan (Monthly Payment) Fee
 2024/5/10  Plan Change  $ 566.67  Change from monthly payment to yearly payment. The details of the settlement are as shown in the table below.
Note: From the next billing, it will be $588 Yearly       
 2025/5/10  Payment Day  $ 588.00  Professional Plan (Yearly Payment) Fee
 2026/5/10  Payment Day  $ 588.00  Professional Plan (Yearly Payment) Fee

 

Details of the 10th May Settlement

Item Target Period Calculation Amount
 Fee of the plan after the change  2024/5/10 - 2025/5/10  $ 588.00   $ 588.00
 Unused portion of the plan   before the change  2024/5/10 - 2024/5/20  $ 64.00 * (10 / 30)  - $ 21.33
 Billing Amount    $ 588.00 -  $ 21.33  $ 566.67

Example 2: Changing from yearly payment to monthly payment (when the billing amount decreases due to plan change)

For example, if you change the plan as follows on May 10, the billing timing and amount will be as follows.

Plan Name Amount Payment Date
 Before Change  Professional Plan
 (Yearly Payment)
 $ 588.00 per year  Every March 20th
 After Change  Professional Plan
 (Monthly Payment)
 $ 64.00 per month  Every 10th of the month

 Request Date and Request Amount

Date Content Billing Amount Note
 2024/3/20  Payment Date  $ 588.00  Professional Plan (Yearly Payment) Fee
 2024/5/10  Plan Change  $ 0
※Credit applied
 Change from yearly payment to monthly payment. The details of the adjustment are as follows.
 The billing amount will be offset by the credit balance. Once the credit balance is $ 0, the monthly billing amount will be $64.00 
 ※Credit balance $ 441.84
 2024/6/10  Payment Date   $ 0
※Credit applied
 Professional Plan (Monthly Payment) Fee
 ※Credit balance $ 377.84
 2024/7/10  Payment Date   $ 0
※Credit applied
 Professional Plan (Monthly Payment) Fee
 ※Credit balance $ 313.84
 2024/8/10  Payment Date   $ 0
※Credit applied
 Professional Plan (Monthly Payment) Fee
 ※Credit balance $ 249.84
 2024/9/10  Payment Date

  $ 0
※Credit applied

 Professional Plan (Monthly Payment) Fee
 ※Credit balance $ 185.84
 2024/10/10  Payment Date  $ 0
※Credit applied
 Professional Plan (Monthly Payment) Fee
 ※Credit balance $ 121.84
 2024/11/10  Payment Date $ 0
※Credit applied
 Professional Plan (Monthly Payment) Fee
 ※Credit balance $ 57.84
 2024/12/10  Payment Date $ 6.16  Professional Plan (Monthly Payment) Fee
 ※Credit balance $ 0
 2025/01/10  Payment Date  $ 64.00  Professional Plan (Monthly Payment) Fee
 2025/02/10  Payment Date  $ 64.00  Professional Plan (Monthly Payment) Fee

 

Details of the 10th May Settlement 

Item Target Period Calculation Amount
 Fee of the plan after change 2024/5/10 - 2025/6/10  $ 0  $ 64.00
 Unused portion of the plan before change 2024/5/10 - 2025/3/20  $ 588.00 * (314 / 365)

 - $ 505.84

 Billing Amount    $ 64.00 - $ 505.84  $ 0
 Credit Balance
 (to be applied to future billing)
   $ 505.84 - $ 64.00

 $ 441.84