Applying Credits When Changing Plans
When switching from one paid plan to another, any unused portion of the previous plan will be converted into account credit and automatically applied to future billing.
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We do not offer refunds for payments that have already been made.
If you cancel (by switching to the free plan), no credit or refund will be provided for the unused portion.
During the contract period, you cannot change to a lower plan (downgrade) than your current plan.
What Is a Credit?
A credit refers to the value of the unused portion of your previous plan, which is automatically applied toward future invoices when you change to another paid plan.
Timing of Settlement
Credits are issued when switching between paid plans, including changes between annual and monthly billing cycles.
How Credits Are Calculated
- Plan fees are calculated on a pro-rata basis (actually per minute), and the total for each period is determined accordingly.
- The unused portion of the previous plan is prorated and converted into account credit.
- If the full credit amount cannot be applied to a single invoice, the remaining balance will be applied to subsequent invoices until it is used up.
- Please note that we do not issue refunds for any unused time.
Example
Example 1: Changing from monthly payment to Yearly payment (when the billing amount increases due to plan change)
For example, if you change the plan as follows on May 10, the billing timing and amount will be as follows.
| Plan Name | Amount | Payment Day | |
|---|---|---|---|
| Before Change | Professional Plan (Monthly Payment) |
Monthly $ 64.00 | 20th of every month |
| After Change | Professional Plan (Yearly Payment) |
Yearly $ 588.00 | May 10 every year |
Request Date and Request Amount
| Date | Content | Billing Amount | Remarks |
|---|---|---|---|
| April 20, 2024 | Payment Day | $ 64.00 | Professional Plan (Monthly Payment) Fee |
|
May 10, 2024 |
Plan Change | $ 566.67 | Change from monthly payment to yearly payment. The details of the settlement are as shown in the table below. |
| Note: From the next billing, it will be $588 Yearly | |||
|
May 10, 2025 |
Payment Day | $ 588.00 | Professional Plan (Yearly Payment) Fee |
|
May 10, 2026 |
Payment Day | $ 588.00 | Professional Plan (Yearly Payment) Fee |
Details of the 10th May Settlement
| Item | Target Period | Calculation | Amount |
|---|---|---|---|
| Fee of the plan after the change |
May 10, 2024 - May 10, 2025 |
$ 588.00 | $ 588.00 |
| Unused portion of the plan before the change |
May 10, 2024 - May 20, 2024 |
$ 64.00 * (10 / 30) | - $ 21.33 |
| Billing Amount | $ 588.00 - $ 21.33 | $ 566.67 |
Example 2: When changing to a lower-tier plan
You cannot change to a lower-tier plan during the contract period. After the contract period ends, if you change to a lower-tier plan, no proration or settlement will be made and the fees for the new plan will apply.