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If you change from a paid plan to a paid plan by credit card payment (browser version), you may be required to pay for the service.
If you cancel (change your plan to a free plan), you will not be reimbursed.
In the case of settlements
We will reimburse you if you make a plan change that meets the following
- Credit card payment (for browser version, Apple ID payment is not applicable)
- When you change from a paid plan to a paid plan This includes changes to the payment period (monthly or yearly payment categories) and the number of linked accounts only.
When to perform the reimbursement
When you change your plan from a paid plan to a paid plan
※If you change your plan and do not change your payment period (monthly or yearly payment categories) before July 13, 2020, you will be reimbursed on the next payment date.
※If you change your plan from a paid plan to a paid plan on or after July 14, 2020, you will be reimbursed at the time you change your plan.
The concept of reimbursement
- The plan fee is calculated on a daily basis (actually calculated in minutes) and then added to the fee for each period.
- Charges for unused periods will be prorated and set off from the bill.
- If we are unable to offset a single charge, we will continue to offset it until the balance is exhausted.
- Please note that no refunds will be made for unused period of time.
Example
Example 1: Changing from monthly payment to Yearly payment (when the billing amount increases due to plan change)
For example, if you change the plan as follows on May 10, the billing timing and amount will be as follows.
| Plan Name | Amount | Payment Day | |
|---|---|---|---|
| Before Change | Professional Plan (Monthly Payment) |
Monthly $ 64.00 | 20th of every month |
| After Change | Professional Plan (Yearly Payment) |
Yearly $ 588.00 | May 10 every year |
Request Date and Request Amount
| Date | Content | Billing Amount | Remarks |
|---|---|---|---|
| 2024/4/20 | Payment Day | $ 64.00 | Professional Plan (Monthly Payment) Fee |
| 2024/5/10 | Plan Change | $ 566.67 | Change from monthly payment to yearly payment. The details of the settlement are as shown in the table below. |
| Note: From the next billing, it will be $588 Yearly | |||
| 2025/5/10 | Payment Day | $ 588.00 | Professional Plan (Yearly Payment) Fee |
| 2026/5/10 | Payment Day | $ 588.00 | Professional Plan (Yearly Payment) Fee |
Details of the 10th May Settlement
| Item | Target Period | Calculation | Amount |
|---|---|---|---|
| Fee of the plan after the change | 2024/5/10 - 2025/5/10 | $ 588.00 | $ 588.00 |
| Unused portion of the plan before the change | 2024/5/10 - 2024/5/20 | $ 64.00 * (10 / 30) | - $ 21.33 |
| Billing Amount | $ 588.00 - $ 21.33 | $ 566.67 |
Example 2: Changing from yearly payment to monthly payment (when the billing amount decreases due to plan change)
For example, if you change the plan as follows on May 10, the billing timing and amount will be as follows.
| Plan Name | Amount | Payment Date | |
|---|---|---|---|
| Before Change | Professional Plan (Yearly Payment) |
$ 588.00 per year | Every March 20th |
| After Change | Professional Plan (Monthly Payment) |
$ 64.00 per month | Every 10th of the month |
Request Date and Request Amount
| Date | Content | Billing Amount | Note |
|---|---|---|---|
| 2024/3/20 | Payment Date | $ 588.00 | Professional Plan (Yearly Payment) Fee |
| 2024/5/10 | Plan Change | $ 0 ※Credit applied |
Change from yearly payment to monthly payment. The details of the adjustment are as follows. The billing amount will be offset by the credit balance. Once the credit balance is $ 0, the monthly billing amount will be $64.00 ※Credit balance $ 441.84 |
| 2024/6/10 | Payment Date | $ 0 ※Credit applied |
Professional Plan (Monthly Payment) Fee ※Credit balance $ 377.84 |
| 2024/7/10 | Payment Date | $ 0 ※Credit applied |
Professional Plan (Monthly Payment) Fee ※Credit balance $ 313.84 |
| 2024/8/10 | Payment Date | $ 0 ※Credit applied |
Professional Plan (Monthly Payment) Fee ※Credit balance $ 249.84 |
| 2024/9/10 | Payment Date |
$ 0 |
Professional Plan (Monthly Payment) Fee ※Credit balance $ 185.84 |
| 2024/10/10 | Payment Date | $ 0 ※Credit applied |
Professional Plan (Monthly Payment) Fee ※Credit balance $ 121.84 |
| 2024/11/10 | Payment Date | $ 0 ※Credit applied |
Professional Plan (Monthly Payment) Fee ※Credit balance $ 57.84 |
| 2024/12/10 | Payment Date | $ 6.16 | Professional Plan (Monthly Payment) Fee ※Credit balance $ 0 |
| 2025/01/10 | Payment Date | $ 64.00 | Professional Plan (Monthly Payment) Fee |
| 2025/02/10 | Payment Date | $ 64.00 | Professional Plan (Monthly Payment) Fee |
Details of the 10th May Settlement
| Item | Target Period | Calculation | Amount |
|---|---|---|---|
| Fee of the plan after change | 2024/5/10 - 2025/6/10 | $ 0 | $ 64.00 |
| Unused portion of the plan before change | 2024/5/10 - 2025/3/20 | $ 588.00 * (314 / 365) |
- $ 505.84 |
| Billing Amount | $ 64.00 - $ 505.84 | $ 0 | |
| Credit Balance (to be applied to future billing) |
$ 505.84 - $ 64.00 |
$ 441.84 |