When switching from one paid plan to another, any unused portion of the previous plan will be converted into account credit and automatically applied to future billing.
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We do not offer refunds for payments that have already been made.
If you cancel (by switching to the free plan), no credit or refund will be provided for the unused portion.
What Is a Credit?
A credit refers to the value of the unused portion of your previous plan, which is automatically applied toward future invoices when you change to another paid plan.
Timing of Settlement
Credits are issued when switching between paid plans, including changes between annual and monthly billing cycles.
How Credits Are Calculated
- Plan fees are calculated on a pro-rata basis (actually per minute), and the total for each period is determined accordingly.
- The unused portion of the previous plan is prorated and converted into account credit.
- If the full credit amount cannot be applied to a single invoice, the remaining balance will be applied to subsequent invoices until it is used up.
- Please note that we do not issue refunds for any unused time.
Example
Example 1: Changing from monthly payment to Yearly payment (when the billing amount increases due to plan change)
For example, if you change the plan as follows on May 10, the billing timing and amount will be as follows.
| Plan Name | Amount | Payment Day | |
|---|---|---|---|
| Before Change | Professional Plan (Monthly Payment) |
Monthly $ 64.00 | 20th of every month |
| After Change | Professional Plan (Yearly Payment) |
Yearly $ 588.00 | May 10 every year |
Request Date and Request Amount
| Date | Content | Billing Amount | Remarks |
|---|---|---|---|
| April 20, 2024 | Payment Day | $ 64.00 | Professional Plan (Monthly Payment) Fee |
|
May 10, 2024 |
Plan Change | $ 566.67 | Change from monthly payment to yearly payment. The details of the settlement are as shown in the table below. |
| Note: From the next billing, it will be $588 Yearly | |||
|
May 10, 2025 |
Payment Day | $ 588.00 | Professional Plan (Yearly Payment) Fee |
|
May 10, 2026 |
Payment Day | $ 588.00 | Professional Plan (Yearly Payment) Fee |
Details of the 10th May Settlement
| Item | Target Period | Calculation | Amount |
|---|---|---|---|
| Fee of the plan after the change |
May 10, 2024 - May 10, 2025 |
$ 588.00 | $ 588.00 |
| Unused portion of the plan before the change |
May 10, 2024 - May 20, 2024 |
$ 64.00 * (10 / 30) | - $ 21.33 |
| Billing Amount | $ 588.00 - $ 21.33 | $ 566.67 |
Example 2: Changing from yearly payment to monthly payment (when the billing amount decreases due to plan change)
For example, if you change the plan as follows on May 10, the billing timing and amount will be as follows.
| Plan Name | Amount | Payment Date | |
|---|---|---|---|
| Before Change | Professional Plan (Yearly Payment) |
$ 588.00 per year | Every March 20th |
| After Change | Professional Plan (Monthly Payment) |
$ 64.00 per month | Every 10th of the month |
Request Date and Request Amount
| Date | Content | Billing Amount | Note |
|---|---|---|---|
|
March 20, 2024 |
Payment Date | $ 588.00 | Professional Plan (Yearly Payment) Fee |
|
May 10, 2024 |
Plan Change | $ 0 Credit applied |
Change from yearly payment to monthly payment. The details of the adjustment are as follows. Credit balance $ 441.84 |
|
June 10, 2024 |
Payment Date | $ 0 Credit applied |
Professional Plan (Monthly Payment) Fee Credit balance $ 377.84 |
|
July 10, 2024 |
Payment Date | $ 0 Credit applied |
Professional Plan (Monthly Payment) Fee Credit balance $ 313.84 |
|
August 10, 2024 |
Payment Date | $ 0 Credit applied |
Professional Plan (Monthly Payment) Fee Credit balance $ 249.84 |
|
September 10, 2024 |
Payment Date |
$ 0 |
Professional Plan (Monthly Payment) Fee Credit balance $ 185.84 |
|
October 10, 2024 |
Payment Date | $ 0 Credit applied |
Professional Plan (Monthly Payment) Fee Credit balance $ 121.84 |
|
November 10, 2024 |
Payment Date | $ 0 Credit applied |
Professional Plan (Monthly Payment) Fee Credit balance $ 57.84 |
|
December 10, 2024 |
Payment Date | $ 6.16 | Professional Plan (Monthly Payment) Fee Credit balance $ 0 |
|
January 10, 2025 |
Payment Date | $ 64.00 | Professional Plan (Monthly Payment) Fee |
|
February 10, 2025 |
Payment Date | $ 64.00 | Professional Plan (Monthly Payment) Fee |
Details of the 10th May Settlement
| Item | Target Period | Calculation | Amount |
|---|---|---|---|
| Fee of the plan after change |
May 10, 2024 - June 10, 2025 |
$ 0 | $ 64.00 |
| Unused portion of the plan before change |
May 10, 2024 - March 20, 2025 |
$ 588.00 * (314 / 365) |
- $ 505.84 |
| Billing Amount | $ 64.00 - $ 505.84 | $ 0 | |
| Credit Balance (to be applied to future billing) |
$ 505.84 - $ 64.00 |
$ 441.84 |