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Last updated: 2026/5/28

System errors and unstable performance

This page explains how to deal with system errors or unstable behavior in SocialDog.

If a system error is displayed​

If your OS or browser is outdated, SocialDog may not function correctly and a system error may be displayed. Please update your OS and browser to the latest versions before using.

If the above does not apply, processing may take a long time in the following cases, leading to a system error being displayed:

  • The number of Followers is large (tens of thousands or more).
  • A complex Filter is set.
  • A sort order is set.
    • On the Followers screen, sorting orders other than "Newest first" or "Oldest first" may take longer to process.

In such cases, click the browser's [Refresh] button to reload the screen.

How to reduce system error occurrences​

You can reduce the occurrence rate of system errors by reviewing your settings as follows:

  • Reduce the number of Filter conditions.
  • Set the sort order to "Newest first" or "Oldest first".

Some features are unavailable​

If behavior is unstable​

If the behavior is unstable or "Failed to load. Please refresh the screen." is displayed, the following methods may help.

Browser Version​

If the behavior is unstable, please try the following:

  • Check if you are using the browser specified in Using the SocialDog Browser Version.
  • Click the browser's [Refresh] button.
  • Close the browser once and restart it.
  • Clear your browser's cache and cookies.
  • Restart your PC or smartphone.
  • Use a different browser.
  • Use the browser's incognito mode.
    • If you can open it in an incognito window but not in a regular window, an extension may be the cause. Try again after setting extensions to "Off".

App Version​

  • Close the app once.
  • Uninstall the app and then reinstall it.