If the Instagram account or Facebook page you want to link with SocialDog is not appearing on the 'Select the Instagram accounts you wish to add' or 'Select the Facebook pages you wish to add' screens, we will explain the steps to resolve this issue.
Update date: November 14, 2023This article has not yet been translated in the language shown. It is displayed in machine translation, but it may be incorrect.
When trying to add an Instagram account or Facebook page to SocialDog, you may encounter a situation where the Instagram account or Facebook page you want to add does not appear on the "Select the Instagram accounts you wish to add" or "Select the Facebook pages you wish to add" screens.
In such cases, the following reasons may be considered:
Cause 1: The Instagram account you want to add is not a business account.
Please refer to "Connect your Instagram account (add)" and switch your Instagram account to a business account.
Cause 2: If you have previously added an Instagram account or Facebook page to SocialDog and are now trying to add a different one.
Please follow the steps below to change your Facebook settings.
- Open Facebook's "Business Integrations" settings.
- Please note that this is in the settings of Facebook, not Instagram.
- Click on "View and edit" on the line that says "SocialDog."
- Check the Instagram account or Facebook page that you want to add to SocialDog.
- If the same Instagram account or Facebook page is displayed multiple times, please check all the relevant checkboxes.
- Click "Save."
- Please try adding your SNS account to SocialDog again.