SocialDog automatically retrieves data from social media platforms. The type of data collected and the timing of these updates vary depending on the specific social media platform and the type of data involved.
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All social media
SocialDog retrieves data once daily per social profile
SocialDog typically retrieves data once per day for each social profile. This means that the information displayed on SocialDog's "Dashboard," "Analytics," and "Followers" pages is not in real-time.
Data posted or user information from follows (X (Twitter) only) right after SocialDog's last data retrieval will not be reflected until the next day's data retrieval.
Specifying data retrieval timing is not possible
The timing of data retrieval varies for each user and cannot be manually initiated.
As such, data retrieval may occur in the early morning or late at night.
Some X (Twitter) data can be manually updated. For details, please check Items that can be manually updated.
No data displayed immediately after SocialDog registration
Right after registering with SocialDog, no data will be displayed on the dashboard until the initial data retrieval is complete.
Retrieving historical data can take up to one day. Any data updated post-registration will be reflected in SocialDog after the next data retrieval cycle.
When SocialDog's Data Differs from Social Media Platform Display
SocialDog retrieves data through official APIs (X (Twitter) API, Instagram Graph API, etc.). However, the data displayed in SocialDog may differ from what's shown on the social media platforms (X Analytics, Meta Business Suite, etc.) for the following reasons:
- Data Retrieval Timing: Since metrics for each post are collected only once per day at minimum, the values shown in SocialDog may not be the most current.
- Post Retrieval Limits: SocialDog has limits on the number of posts it can retrieve. Posts beyond these limits will no longer receive data updates.
- Social Media Platform Issues: There may be differences in the data provided to SocialDog through APIs by each social media platform.
Data Handling from Social Media Platforms
SocialDog adheres to the developer guidelines set forth by each social media platform. As a result, any information that is accessible only to specific users on these platforms—such as personal analytics metrics—is kept private and is not shared with other users.
X (Twitter)Timing of data retrieval
The timing of data retrieval on X (Twitter) varies based on the metric.
The latest data is then updated on the "Dashboard," "Analytics," and "Followers" pages.
| Data categories | Examples of included data | Retrieval timing |
| User metrics | Daily follower count, following count, and other related metrics |
|
| Post metrics |
Engagement metrics for each individual post, such as impressions and likes. |
|
| Follower list | The "Followers" page displays the list of accounts you follow and your followers, as well as the number of new followers and the number of users who have unfollowed you. |
|
Items that can be manually updated
In addition to the automatic daily update, the following items can be updated manually at your preferred timing.- The "Post details" page, accessible from "Post performance"
- If you set the analysis period to a timeframe beyond two weeks from the post date, you can retrieve any missing data for that period.
- X (Twitter) account post history (Business and Enterprise plans only)
- For X (Twitter) accounts, you can manually update data by clicking the "Retrieve posts from X (Twitter)" button at the bottom of the Post history screen.
- Follow and follower lists
- In the "Followers" feature, you can manually update data by clicking the update time display in the upper right corner of the screen (shown as a button like "15 minutes ago"), then clicking the "Update now" button.
Are follows conducted outside SocialDog recorded?
Follows made outside of SocialDog are recorded.
If a follow and unfollow occur between data retrievals, such as when you unfollow immediately after following, it will not be recorded in the follow history. By regularly performing manual updates of the follow and follower lists, accurate information is more likely to be recorded in SocialDog's follow history.
Timing of data retrieval
The timing of data retrieval on Instagram varies based on the metric:
| Data categories | Examples of included data |
Retrieval timing |
| User metrics | Daily follower count, following count, impressions, likes, profile views, etc. |
Once a day between UTC 8:00 AM and UTC 7:59 AM the next day * Due to Instagram's specifications, the data available for "new followers" and "unfollows" is limited to information from three to four days prior. |
Post metrics |
Engagement metrics for each individual post, such as impressions and likes. |
|
| Online follower metrics | Average online followers by time of day , etc. |
Once a day between UTC 8:00 AM and UTC 7:59 AM the next day * Due to Instagram's specifications, the data available for retrieval is limited to information from two to three days prior. |
Impact of Pacific Time (PT) Daylight Saving Time