Data Retrieval from Social Media and Timing

SocialDog automatically retrieves data from social media platforms. The type of data collected and the timing of these updates vary depending on the specific social media platform and the type of data involved.

Update date: September 1, 2025

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All social media
X (Twitter)
Instagram

All social media

SocialDog retrieves data once daily per social profile

SocialDog typically retrieves data once per day for each social profile. This means that the information displayed on SocialDog's "Dashboard," "Analytics," and "Followers" pages is not in real-time.

Data posted or user information from follows (X (Twitter) only) right after SocialDog's last data retrieval will not be reflected until the next day's data retrieval.

Specifying data retrieval timing is not possible

The timing of data retrieval varies for each user and cannot be manually initiated.

As such, data retrieval may occur in the early morning or late at night.

Some X (Twitter) data can be manually updated. For details, please check Items that can be manually updated⁠.

No data displayed immediately after SocialDog registration

Right after registering with SocialDog, no data will be displayed on the dashboard until the initial data retrieval is complete.

Retrieving historical data can take up to one day. Any data updated post-registration will be reflected in SocialDog after the next data retrieval cycle.

When SocialDog's Data Differs from Social Media Platform Display

SocialDog retrieves data through official APIs (X (Twitter) API, Instagram Graph API, etc.). However, the data displayed in SocialDog may differ from what's shown on the social media platforms (X Analytics, Meta Business Suite, etc.) for the following reasons:

Data Retrieval Timing: Since metrics for each post are collected only once per day at minimum, the values shown in SocialDog may not be the most current.
Post Retrieval Limits: SocialDog has limits on the number of posts it can retrieve. Posts beyond these limits will no longer receive data updates.
Social Media Platform Issues: There may be differences in the data provided to SocialDog through APIs by each social media platform.

Data Handling from Social Media Platforms

SocialDog adheres to the developer guidelines set forth by each social media platform. As a result, any information that is accessible only to specific users on these platforms—such as personal analytics metrics—is kept private and is not shared with other users.

X (Twitter)

Timing of data retrieval

The timing of data retrieval on X (Twitter) varies based on the metric.

The latest data is then updated on the "Dashboard," "Analytics," and "Followers" pages.

Data categories	Examples of included data	Retrieval timing
User metrics	Daily follower count, following count, and other related metrics	Once a day between UTC 0:00 AM and UTC 23:59 PM the next day You may be able to view daily follower counts and following counts from before your registration with SocialDog.
Post metrics	Engagement metrics for each individual post, such as impressions and likes.	Personal & Professional Plans Immediately after upgrading to a Personal or Professional plan, the latest 3,200 posts will be retrieved. Once per day, or when opening SocialDog after more than 3 hours have passed since the last data retrieval, the following data collection will be performed: Automatic retrieval of posts made since the last data collection (including posts created without using SocialDog). Analytics data updates for posts created within the past 10 days. When the number of retrieved posts reaches 1,000 in the current month, automatic retrieval of posts created without using SocialDog will be suspended until the next month (posts made during this suspension period will not be retrieved even in subsequent months). Posts made through SocialDog will continue to be automatically retrieved regardless of the retrieval count. Business & Enterprise Plans Immediately after upgrading to a Business or Enterprise plan, the latest 3,200 posts will be retrieved. For the most recent 100 posts from the past two weeks, hourly engagement value trends will be collected (Post Performance). Once per day, the latest 400 posts will be retrieved (including previously retrieved posts and posts created without using SocialDog). Once per day, hourly engagement value trends for posts from the past two weeks will be retrieved (Post Performance). When opening SocialDog after more than 3 hours have passed since the last data retrieval, the latest 250 posts will be retrieved (including previously retrieved posts and posts created without using SocialDog).
Follower list	The "Followers" page displays the list of accounts you follow and your followers, as well as the number of new followers and the number of users who have unfollowed you.	Once a day between UTC 0:00 AM and UTC 23:59 PM the next day If more than one hour has passed since the last data retrieval, the system will automatically initiate a new data retrieval process when the "Followers" page is accessed.

Items that can be manually updated

In addition to the automatic daily update, the following items can be updated manually at your preferred timing.

The "Post details" page, accessible from "Post performance"
- If you set the analysis period to a timeframe beyond two weeks from the post date, you can retrieve any missing data for that period.

X (Twitter) account post history (Business and Enterprise plans only)
- For X (Twitter) accounts, you can manually update data by clicking the "Retrieve posts from X (Twitter)" button at the bottom of the Post history screen.
Follow and follower lists
- In the "Followers" feature, you can manually update data by clicking the update time display in the upper right corner of the screen (shown as a button like "15 minutes ago"), then clicking the "Update now" button.

Are follows conducted outside SocialDog recorded?

Follows made outside of SocialDog are recorded.

If a follow and unfollow occur between data retrievals, such as when you unfollow immediately after following, it will not be recorded in the follow history. By regularly performing manual updates of the follow and follower lists, accurate information is more likely to be recorded in SocialDog's follow history.

Instagram

Timing of data retrieval

The timing of data retrieval on Instagram varies based on the metric:

Data categories	Examples of included data	Retrieval timing
User metrics	Daily follower count, following count, impressions, likes, profile views, etc.	Once a day between UTC 8:00 AM and UTC 7:59 AM the next day * Due to Instagram's specifications, the data available for "new followers" and "unfollows" is limited to information from three to four days prior.
Post metrics	Engagement metrics for each individual post, such as impressions and likes.	Once you connect your Instagram account to SocialDog, the latest 1,000 posts will be retrieved immediately. Subsequently, data for the latest 1,000 posts will be retrieved once every 24 hours. For Business plans and higher, in addition to the previously mentioned data retrieval, SocialDog fetches data for the latest 100 posts from the past month every 15 minutes.
Online follower metrics	Average online followers by time of day , etc.	Once a day between UTC 8:00 AM and UTC 7:59 AM the next day * Due to Instagram's specifications, the data available for retrieval is limited to information from two to three days prior.

Impact of Pacific Time (PT) Daylight Saving Time

During Daylight Saving Time in PT (around March to November), Instagram's data retrieval timing will be an hour earlier than usual.

Also, the number of online followers displayed may appear significantly lower during the switch to or from Daylight Saving Time.