Data Retrieval from Social Media and Timing

Update date: January 9, 2025

• All social media
• X (Twitter)
• Instagram

All social media

SocialDog retrieves data once daily per social profile

SocialDog typically retrieves data once per day for each social profile. This means that the information displayed on SocialDog's "Dashboard," "Analytics," and "Followers" pages is not in real-time.

Data posted or user information from follows (X (Twitter) only) right after SocialDog's last data retrieval will not be reflected until the next day's data retrieval.

Specifying data retrieval timing is not possible

The timing of data retrieval varies for each user and cannot be manually initiated.

As such, data retrieval may occur in the early morning or late at night.

No data displayed immediately after SocialDog registration

Right after registering with SocialDog, no data will be displayed on the dashboard until the initial data retrieval is complete.

Retrieving historical data can take up to one day. Any data updated post-registration will be reflected in SocialDog after the next data retrieval cycle.

When SocialDog's Data Differs from Social Media Platform Display

SocialDog retrieves data through official APIs (X (Twitter) API, Instagram Graph API, etc.). However, the data displayed in SocialDog may differ from what's shown on the social media platforms (X Analytics, Meta Business Suite, etc.) for the following reasons:

• Data Retrieval Timing: Since metrics for each post are collected only once per day at minimum, the values shown in SocialDog may not be the most current.
• Post Retrieval Limits: SocialDog has limits on the number of posts it can retrieve. Posts beyond these limits will no longer receive data updates.
• Social Media Platform Issues: There may be differences in the data provided to SocialDog through APIs by each social media platform.

Data Handling from Social Media Platforms

SocialDog adheres to the developer guidelines set forth by each social media platform. As a result, any information that is accessible only to specific users on these platforms—such as personal analytics metrics—is kept private and is not shared with other users.

 X (Twitter)

Timing of data retrieval

SocialDog fetches data automatically once a day, considering the period from 0:00 AM UTC to 23:59 PM the following day as one day.

The latest data is then updated on the "Dashboard," "Analytics," and "Followers" pages.

Items that can be manually updated

In addition to the automatic daily update, the following items can be updated manually at your preferred timing.

• The "Post details" page, accessible from "Post performance"
  
  • If you set the analysis period to a timeframe beyond two weeks from the post date, you can retrieve any missing data for that period.

• X (Twitter) account post history (Business and Enterprise plans only)
  • For X (Twitter) accounts, you can manually update data by clicking the "Retrieve posts from X (Twitter)" button at the bottom of the Post history screen.
• Follow and follower lists
  • In the "Followers" feature, you can manually update data by clicking the update time display in the upper right corner of the screen (shown as a button like "15 minutes ago"), then clicking the "Update now" button.

Are follows conducted outside SocialDog recorded?

Follows made outside of SocialDog are recorded.

Instagram

Timing of data retrieval

The timing of data retrieval on Instagram varies based on the metric:

Impact of Pacific Time (PT) Daylight Saving Time