Inquiries, feature requests and bug reports

Update date: October 6, 2019

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If you have any of the following questions, please feel free to contact us using the chat form at the bottom right of the screen.

  • Bug Reports
  • Suggestions for additional features and improvements
  • Request for correction of translated text or pointing out errors in translation

Please keep the service page open and open the chat room so we can get back to you as soon as possible.

We are usually available on weekdays from 10am to 5pm. If it is out of business hours, we will contact you on the next business day or later.

If you register your email address, you can also receive replies by email.

We are sorry, but we are only able to provide support via the chat form.

For more information, please contact us

Closed Days

Due to the following days, we will be closed for the following days, we will respond the next business day.

  • Saturday, Sunday and Holidays
  • the New Year's holiday season
  • Temporary closure