Help

This page explains how to contact SocialDog, what support can cover, and typical response times.

How to Contact Support

We offer support through the following methods:

Chat (Recommended)

• The AI chatbot suggests solutions from Help articles and other resources.
• If the AI chatbot cannot resolve your issue, you can directly contact customer support.
• Click the icon in the bottom right corner of the screen and enter your question.

Email

• We typically Reply within one business day.
• Please contact us via the Support Form.

Online Meeting (For Corporate Clients)

• We offer specific consultations regarding the introduction and utilization of SocialDog via online meetings (Google Meet).
• If you wish to do so, please inform us through the form.

Scope of Support

Our customer support team provides assistance for the following:

• Inquiries regarding data acquisition
  • Acquisition of past data from before SocialDog registration
  • Extraction of Contests winners (may be possible even with complex extraction conditions)
  • Post and word-of-mouth data for social listening, etc.
• Reporting bugs/issues
  • Requests for investigation regarding malfunctions or errors
• Requests and suggestions for features

Support Holidays

Our support desk is closed during the following periods. Please note that responses to inquiries will be provided on or after the next business day.

• Saturdays, Sundays, and national holidays
• Major holidays (Golden Week, summer holidays, New Year's holidays)
• Temporary closures