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Last updated: 2026/5/28

Get support

This page explains how to contact SocialDog support, the types of inquiries we handle, and our response times.

Support Methods​

We offer support through the following methods:

  • The AI chatbot provides solutions based on help articles and other resources.
  • If the AI chatbot cannot resolve your issue, you can directly contact customer support.
  • Click the icon in the bottom right corner of the screen and enter your question.

Email​

  • We typically respond within 1 business day.
  • Please contact us via the Support Form.

Online Meeting (For Corporate Clients)​

  • We offer online meetings (via Google Meet) to discuss specific inquiries regarding the implementation and utilization of SocialDog.
  • If you wish to schedule one, please indicate so in the form.

Scope of Support​

Our customer support team provides assistance for the following types of inquiries:

  • Inquiries Regarding Data Acquisition
    • Acquisition of historical data prior to SocialDog registration
    • Extraction of campaign winners (complex extraction conditions may be supported)
    • Post and review data for social listening, etc.
  • Bug Reports
    • Requests for investigation into operational defects or errors
  • Feature Requests and Suggestions

Support Holidays​

Our support desk is closed during the following periods. Please be aware that responses to inquiries will be provided on the next business day or later.

  • Saturdays, Sundays, and public holidays
  • Major holiday periods (Golden Week, Summer holidays, New Year's holidays)
  • Temporary closure days