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Last updated: 2026/5/29

Cannot log in to SocialDog

Supported Plans
FreePersonalProfessionalBusinessEnterprise

Here's how to deal with issues when you can't log in to SocialDog.

If you know the email address and Password registered with SocialDog​

You can log in with your registered email address and Password from the Login Screen.

If you know the email address registered with SocialDog but don't know your Password​

Please reset your Password following the steps in Reset your Password | Log in to SocialDog with Password.

If you don't know the email address registered with SocialDog​

Check your mailbox to see if you have received any emails from SocialDog. If you find an email from SocialDog, the recipient address of that email is the registered email address of your SocialDog Account.

If you are a team member, please contact your team administrator. Your team administrator can check the email addresses of members registered with SocialDog.

If you cannot open the Two-factor authentication app (Log in with a backup code)​

You can log in by using the backup code saved when you set up Two-factor authentication.

  1. Access the login screen.
  2. Enter your email address and Password, and click [Log In].
  3. The one-time Password input screen will appear, so click [Use backup code].
  4. Enter the backup code and click [Authenticate] to log in.
    1. If necessary, turn Off Two-factor authentication, etc.
    2. Each backup code can be used only once. Therefore, please note that it cannot be used for subsequent logins.

If you have used a paid Plan before​

Our support team can look up your Account from your registered Credit card information.

Please contact support with the following information:

  • Credit card brand e.g., Visa
  • Last four digits of the Credit card number e.g., 1234
    ※ For Security reasons, please ensure you absolutely do not send anything other than the last four digits 
  • Credit card expiration date e.g., 08/22
  • Name on Credit card e.g., SUZUKI TARO
  • Billing date on your Credit card statement
  • Amount on your Credit card statement

Contact Information

If the issue remains unresolved​

We recommend creating a new SocialDog Account.

If you are having trouble, please contact us via the support form.

tip

The "Log in with X (Twitter)" feature on SocialDog was discontinued in June 2023. For details, please see Discontinuation of the "Log in with Twitter" Feature.