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Last updated: 2026/6/22

Using Two-factor authentication

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When you turn on Two-factor authentication, it requires additional authentication information in addition to your Password when logging in, thereby strengthening the security of your Account.

Overview of Two-factor authentication​

You can turn on Two-factor authentication to strengthen the security of your Account.

When Two-factor authentication is turned on, you will be required to enter a one-time password when logging into SocialDog.

You can obtain one-time passwords using your preferred app, such as Google Authenticator.

tip

If you log in with your Google or Apple Account, SocialDog's Two-factor authentication will not apply. To enhance Security, please set up Two-factor authentication on your Google or Apple Account.

For more information on logging in with your Google or Apple Account, please refer to Log in with Google Account/Apple Account.

Turn on Two-factor authentication​

  1. Go to Account settings → Security.
  2. Click [Turn on] in the bottom right.
  3. Enter your SocialDog Account Password, and click [Next].
  4. Install an authenticator app on your smartphone or other device.
  5. Scan the 2D code with the authenticator app.
  6. Enter the 6-digit one-time password displayed in the authenticator app into the screen. →Two-factor authentication will be turned on.
  7. To store your backup codes, click [Download] or [Print], and keep the backup codes in a safe place.

If the authenticator app cannot read the QR code
  1. Mouse over [If you can't scan].
  2. Manually enter the "Account name" and "Key" into the authenticator app.
  3. An Account will be added to the authenticator app, and a 6-digit one-time password will be displayed.

Log in with an Account that has Two-factor authentication turned on​

Accounts with Two-factor authentication turned on can be logged into by following these steps.

  1. Access the login screen.
  2. Enter your email address and Password, and click [Login].
  3. Enter the 6-digit one-time password displayed in the authenticator app, and click [Authenticate] to log in.
tip
  • If you cannot log in with Two-factor authentication, please refer to Cannot log in to SocialDog.
  • If you log in with your Google Account or Apple Account, SocialDog's Two-factor authentication will not be required.

Disable Two-factor authentication​

You can disable Two-factor authentication using the following method.

  1. Go to Account settings → Security.
  2. Click [Disable] in the bottom right.
  3. A confirmation screen will be displayed, so click [Disable], and Two-factor authentication will be disabled.