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Last updated: 2026/6/22

Using Two-factor authentication

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Turning on Two-factor authentication enhances your Account's Security by requiring additional authentication information in addition to your Password when logging in.

Overview of Two-Factor Authentication​

By turning on Two-factor authentication, you can enhance your Account's Security.

When you turn on Two-factor authentication, you will need to enter a one-time password when logging in to SocialDog.

One-time passwords can be obtained with your preferred app, such as Google Authenticator.

tip

When logging in with a Google or Apple Account, SocialDog's two-factor authentication is not applied. To enhance Security, please set up two-factor authentication on your Google or Apple Account.

For more information about logging in with a Google or Apple Account, see Log in with a Google Account or Apple Account.

Turn on Two-Factor Authentication​

  1. Open Account settings] → Security].
  2. Click [Turn on] at the bottom right.
  3. Enter your SocialDog Account Password and click [Next].
  4. Install an authenticator app on your smartphone or other device.
  5. Scan the QR code with the authenticator app.
  6. Enter the 6-digit one-time password displayed in the authenticator app on the screen. →Two-factor authentication will be turned on.
  7. To store your backup codes, click [Download] or [Print] and store the backup codes in a safe place.

If the QR code cannot be read from the authenticator app
  1. Mouse over [Cannot scan].
  2. Manually enter the "Account Name" and "Key" into the authenticator app.
  3. The Account will be added to the authenticator app, and a 6-digit one-time password will be displayed.

Log in with an Account with Two-Factor Authentication Turned On​

Accounts with Two-factor authentication turned on can log in by following the steps below.

  1. Access the login screen.
  2. Enter your email address and Password, and click [Log in].
  3. Enter the 6-digit one-time password displayed in the authenticator app, and click [Authenticate] to log in.
tip
  • If you cannot log in with Two-factor authentication, see Cannot log in to SocialDog.
  • When logging in with a Google Account or Apple Account, SocialDog's Two-factor authentication is not required.

Disable Two-Factor Authentication​

You can Disable Two-factor authentication by following the steps below.

  1. Open Account settings] → Security].
  2. Click [Disable] at the bottom right.
  3. A confirmation screen will be displayed, and clicking [Disable] will Disable Two-factor authentication.