Data acquired from social media and acquisition timing

Supported Social Platforms

X (Twitter)InstagramThreadsFacebookYouTubeTikTok

This section explains the data SocialDog obtains from each SNS and the timing of data acquisition.

Common to All SNS

Data Acquisition Method

SocialDog acquires data from the official APIs of each SNS (e.g., X (Twitter) API, Instagram Graph API). We do not use methods prohibited by each SNS's terms of service, such as scraping.

Data Acquisition Timing

SocialDog's servers acquire data from SNS at one or more of the timings listed below. The timing varies depending on the feature, data, and type of SNS.

• Regular Acquisition
  • Only if logged in within 14 days for Paid or Free plans
  • The timing varies by user and day and cannot be specified.
• When you open the SocialDog screen
• When you click the [Refresh] button on the SocialDog screen
• Immediately after new registration for SocialDog
• Immediately after changing to a SocialDog paid plan

If daily regular acquisition stops for Free plans

Data acquisition resumes upon logging in again, but data from the stopped period will not be acquired. We recommend logging into SocialDog regularly.

Data Display Immediately After SocialDog Registration

Immediately after registering for SocialDog, information will not be displayed on the dashboard or elsewhere until data acquisition is complete.

It can take up to 1 day to acquire past data. New data after registration will be reflected at the next data acquisition timing.

Differences in Data Display Between SocialDog and SNS

For the following reasons, the data displayed on SocialDog may differ from the data displayed on the SNS side (e.g., X Analytics, Meta Business Suite).

• Acquisition Timing
  • Depending on the frequency of data acquisition for each metric, the values displayed on SocialDog may not be the most current.
• Number of Posts Acquired
  • There is a limit to the number of posts SocialDog can acquire.
• Data Updates for Acquired Posts
  • The range of updates is limited by the number of recent posts and the number of days since the post.
• SNS-side Issues
  • Data provided via API from each SNS may differ from the data displayed on the SNS side.

Handling of Data Acquired from SNS

SocialDog complies with the developer rules set by each SNS. Therefore, information that can only be viewed by a specific user on the SNS (e.g., analytics metrics viewable only by oneself) is made accessible only to that user and is not disclosed to other users.

X (Twitter)

Users

Target Data

• User information (e.g., follower count, following count, profile description)
• Daily history of user information

Acquisition Timing

• Daily regular acquisition (once every 24 hours starting at 9 AM JST)
• Immediately after registering for SocialDog
  • If SocialDog holds data from before registration, it will be acquired.
    • If the user had a follow relationship with a SocialDog user, SocialDog may hold data from before registration.

Posts

Target Data

• Post data
  • Post content, latest values of metrics for each post (e.g., impressions, likes)
• Time-series data of post metrics

tip

SocialDog cannot acquire any data regarding X's promoted posts (ad posts).

Among posts used as ad creatives, "organic posts" (ad posts = posts not delivered to followers) can be acquired. Values for metrics such as likes are acquired as a combined value of ads and organic, and breakdowns cannot be confirmed. Impressions only display organic values.

For ad posts on X Ads, please refer to Promoted-only Tweets (X Ads Help - English).

Acquisition Timing

• Immediately after registering for SocialDog
  • Acquires the latest 3,200 posts and their metrics.
• Immediately after changing to a paid plan
  • Acquires the latest 3,200 posts and their metrics (lifetime values).
  • Acquires hourly metric trends for the latest 100 posts from the past 4 weeks (Business and Enterprise plans only).
• Daily regular acquisition (once every 24 hours starting at 9 AM JST)
• When SocialDog is opened
  • When opened more than 3 hours after the previous data acquisition:
    • Automatic acquisition of posts since the last data acquisition (including posts created without using SocialDog).
    • Update of analytics data for posts created within the past 10 days (Personal and Professional plans) or within the past 30 days (Business and Enterprise plans).
  • If a period exceeding 2 weeks is specified on the Post Performance screen:
    • Additional data for that period will be acquired.
• When you click the [Refresh] button on the SocialDog screen

Limit on the Number of Posts that Can Be Acquired

• If the number of acquired posts for the current month reaches the plan's limit, automatic acquisition of posts created without using SocialDog will be suspended until the following month (posts during the suspended period will not be acquired in subsequent months either).
  • Limit per plan
    • Free, Personal, Professional: 3,000 posts
    • Business, Enterprise: 12,500 posts
  • Posts made via SocialDog will continue to be acquired automatically, regardless of the number of acquired posts.
• If the number of newly created posts since the last acquisition exceeds 3,200, some posts may not be acquired (Business and Enterprise plans only).

Follows/Followers

Target Data

• List of users following/followers, and their respective profile information
  • Includes follows performed outside of SocialDog.
• Follow/follower history data
  • Includes follows performed outside of SocialDog.
  • If a follow and unfollow occur between data acquisitions (e.g., unfollowing immediately after following), it will not be recorded in the follow history.
    • Performing a "manual refresh of the follow/follower list" before and after follow operations makes it more likely for accurate information to be recorded in SocialDog's follow history.

Acquisition Timing

• Daily regular acquisition (once every 24 hours starting at 9 AM JST)
• When SocialDog is opened
  • If more than 1 hour has passed since the last data acquisition when displaying the "Followers" screen.
• When you click the [Refresh] button on the SocialDog screen
  • On the "Followers" screen, you can manually update data by clicking the refresh timestamp display in the upper right corner of the screen (the button showing "15 minutes ago" or similar) and then clicking the [Update Now] button.

Competitor Account Posts

Target Data

• Competitor account posts
  • Up to 1,000 posts for the current month are acquired. If the number of acquired posts per month reaches 1,000, the acquisition of new posts for that month will stop. Post acquisition will resume from the 1st of the following month, but posts not acquired in the previous month will not be acquired retroactively.

Acquisition Timing

• When added as a competitor account
  • Acquires up to 1,000 past posts.
• Daily regular acquisition (once every 24 hours starting at 9 AM JST)

Instagram

Users

Target Data

• Daily follower count, following count, impressions, likes, profile views, etc.

Acquisition Timing

• Daily regular acquisition (once every 24 hours starting at 5 PM JST)
  • Due to Instagram's specifications, data available for "new follower count" and "unfollower count" is limited to data from 3 to 4 days prior.

Posts

Target Data

• Individual impressions, likes, etc. (engagement) for each post.

Acquisition Timing

• Immediately after registering for SocialDog
  • Acquires the latest 1,000 posts from the past 2 years (730 days).
• Daily regular acquisition (once every 24 hours starting at 5 PM JST)
  • Acquires the latest 1,000 posts.
• Regular acquisition every 15 minutes
  • For Business plans and above, acquires the latest 100 posts and data from within the past month.

Online Follower Metrics

Target Data

• Average online followers by time of day, etc.

Acquisition Timing

• Acquired once a day, with a day defined as 5 PM JST to 4:59 PM JST the next day.
  • Due to Instagram's specifications, data available is limited to data from 2 to 3 days prior.

Impact of Daylight Saving Time in Pacific Time (PT)

Due to Instagram's specifications, during Daylight Saving Time in Pacific Time (PT) (approximately March to November), data acquisition timing will be one hour earlier than usual.

Also, during Daylight Saving Time transitions, the displayed number of online followers may appear extremely low.

Competitor Account Posts

Target Data

Competitor account posts

Acquisition Timing

• Daily regular acquisition (once every 24 hours starting at 5 PM JST)
  • Acquires the latest 1,000 posts per competitor account.