Social media data and retrieval timing
This document describes the data SocialDog can acquire from each social media platform and the timing of data acquisition.
Common to All Social Media Platforms
Data Acquisition Method
SocialDog acquires data from the official APIs of each social media platform (e.g., X (Twitter) API, Instagram Graph API). We do not use methods prohibited by the terms of service of each platform, such as scraping.
Data Acquisition Timing
The SocialDog server acquires data from social media platforms at one or more of the following timings. The timing varies depending on the feature, data, and social media platform type.
Regular acquisition- Only if logged in within 14 days with a paid Plan or Free Plan
- The timing varies by user and day and cannot be specified.
When a SocialDog screen is openedWhen the [Refresh] button on a SocialDog screen is clickedImmediately after new SocialDog registrationImmediately after changing to a SocialDog paid Plan
If daily regular acquisition stops for Free Plan
Logging in again will resume data acquisition, but data from the stopped period will not be acquired. We recommend logging into SocialDog regularly.
Data display immediately after SocialDog registration
Immediately after registering with SocialDog, information will not be displayed on the Dashboard or elsewhere until data acquisition is complete.
It takes up to one day to acquire historical data. New data after registration will be reflected at the next data acquisition timing.
Handling of Data Acquired from Social Media
SocialDog complies with the developer rules set by each social media platform. Therefore, information that can only be viewed by specific users on the social media platform (e.g., Analytics metrics that only you can see) is made accessible only to that user and is not disclosed to other users.
There may be discrepancies between the numbers displayed on SocialDog and the Analytics screens of social media platforms (e.g., X Analytics, Meta Business Suite). For details, please see Discrepancy between SocialDog and Social Media Numbers.
X (Twitter)
Users
Target Data
- User information (e.g., number of Followers, number of Following, profile text)
- Daily history of user information
Acquisition Timing
Daily regular acquisition(once every 24 hours starting from 9:00 AM JST)Immediately after SocialDog registration- If SocialDog possesses data from before registration, it will be acquired.
- If the user had a Follow relationship with a SocialDog user, SocialDog may possess data from before registration.
- If SocialDog possesses data from before registration, it will be acquired.
Posts
Target Data
- Post data
- Post content, latest values for each Post's metrics (e.g., impressions, Likes)
- Time-series data of Post metrics
SocialDog cannot acquire any data regarding X's promoted Posts (promoted Posts).
Among the Posts used as ad creatives, "organic Posts" (promoted Posts = Posts not delivered to Followers) can be acquired. Metric values such as Likes are acquired as a combined total of ad and organic, and a breakdown cannot be viewed. Impressions display only organic values.
For promoted Posts in X ads, please refer to Promoted-only Tweets (X Ads Help - English).
Acquisition Timing
Immediately after SocialDog registration- Acquires the latest 3,200 Posts and their metrics.
Immediately after changing to a paid Plan- Acquires the latest 3,200 Posts and their metrics (lifetime values).
- Acquires hourly metric trends for the latest 100 Posts from the past 4 weeks (Business and Enterprise only).
Daily regular acquisition(once every 24 hours starting from 9:00 AM JST)When SocialDog is opened- When opened more than 3 hours after the previous data acquisition
- Automatic acquisition of Posts created since the previous data acquisition (including Posts created without using SocialDog).
- Refresh of Analytics data for Posts created within the last 10 days (Personal and Professional) or 30 days (Business and Enterprise).
- If a period exceeding 2 weeks is specified on the Post performance screen
- Additional data for that period will be acquired.
- When opened more than 3 hours after the previous data acquisition
When the [Refresh] button on a SocialDog screen is clicked
Maximum number of Posts that can be acquired
- When the number of acquired Posts for the current month reaches the limit for each Plan, automatic acquisition of Posts created without using SocialDog will be suspended until the following month (Posts during the suspension period will not be acquired in subsequent months).
- Limit per Plan
- Free, Personal, Professional: 3,000 Posts
- Business, Enterprise: 12,500 Posts
- Posts via SocialDog will continue to be acquired automatically, regardless of the number of acquired Posts.
- Limit per Plan
- If the number of newly created Posts since the last acquisition exceeds 3,200, some data may not be acquired (Business and Enterprise only).
Follow and Followers
Target Data
- User list of Follow and Followers, and profile information for each user
- Includes Follow actions performed outside of SocialDog.
- Historical data of Follow and Followers
- Includes Follow actions performed outside of SocialDog.
- If a Follow and unfollow occur between data acquisitions (e.g., if a user unfollows immediately after Following), it will not be recorded in the Follow history.
- Performing a "manual Refresh of the Follower list" before and after a Follow action makes it easier for accurate information to be recorded in SocialDog's Follow history.
Acquisition Timing
Daily regular acquisition(once every 24 hours starting from 9:00 AM JST)When SocialDog is opened- If more than 1 hour has passed since the previous data acquisition when the "Followers" screen is displayed
When the [Refresh] button on a SocialDog screen is clicked- On the "Followers" screen, you can manually Refresh data by clicking the timestamp display (a button showing "15 minutes ago" or similar) in the top right corner and then clicking the [Refresh Now] button.
Competitor account Posts
Target Data
- Competitor account Posts
- Acquires up to 1,000 Posts for the current month. If the number of acquired Posts per month reaches 1,000, the acquisition of new Posts for that month will stop there. Post acquisition will resume from the 1st of the following month, but Posts that were not acquired in the previous month will not be acquired retroactively.
Acquisition Timing
When added as a Competitor account- Acquires up to 1,000 past Posts
Daily regular acquisition(once every 24 hours starting from 9:00 AM JST)
Instagram
Users
Target Data
- Daily number of Followers, Following, impressions, Likes, profile views, etc.
Acquisition Timing
Daily regular acquisition(once every 24 hours starting from 5:00 PM JST)- Due to Instagram specifications, the data available for "New followers" and "unfollows" is only for up to 3-4 days prior.
Posts
Target Data
- Impressions, Likes, etc., for each individual Post (Engagements)
Acquisition Timing
Immediately after SocialDog registration- Acquires the latest 1,000 Posts from the past 2 years (730 days).
Daily regular acquisition(once every 24 hours starting from 5:00 PM JST)- Acquires the latest 1,000 Posts.
Regular acquisition every 15 minutes- For Business Plan or higher, acquires the latest 100 Posts and data from within the past month.
Online Followers Metrics
Target Data
- Average online Followers by Time of day, etc.
Acquisition Timing
- Acquired once daily, considering the period from 5:00 PM JST to 4:59 PM JST the next day as one day.
- Due to Instagram specifications, the data that can be acquired is only for up to 2-3 days prior.
Impact of Daylight Saving Time in Pacific Time (PT)
Due to Instagram specifications, during Daylight Saving Time in Pacific Time (PT) (around March to November), data acquisition timing will be 1 hour earlier than usual.
Additionally, the displayed number of online Followers may appear extremely low during Daylight Saving Time transitions.
Competitor account Posts
Target Data
Competitor account Posts
Acquisition Timing
Daily regular acquisition(once every 24 hours starting from 5:00 PM JST)- Acquires the latest 1,000 Posts per Competitor account.
Threads
Users
Target Data
- User information
- Daily number of Followers
Acquisition Timing
- Daily regular acquisition (once every 24 hours starting from 5:00 PM JST)
- Due to Threads specifications, historical data for Followers cannot be acquired.
Posts
Target Data
- Post data
- Post content, latest values for each Post's metrics (e.g., views, Likes, Replies, Reposts, quotes)
Acquisition Timing
Daily regular acquisition(once every 24 hours starting from 5:00 PM JST)
Acquires the latest 1,000 Posts.Regular acquisition every 15 minutes
For Business Plan or higher, acquires the latest 100 Posts and data from within the past month.
TikTok
Users
Target Data
- User information
- Daily number of Following, Followers
Acquisition Timing
Daily regular acquisition(once every 24 hours starting from 9:00 AM JST)- Due to TikTok specifications, historical data for Following and Followers cannot be acquired.
Posts
Target Data
- Post data
- Post content, latest values for each Post's metrics
Acquisition Timing
Daily regular acquisition(once every 24 hours starting from 9:00 AM JST)- Acquires the latest 1,000 Posts.
Regular acquisition every 15 minutes- For Business Plan or higher, acquires the latest 100 Posts and data from within the past month.
- Due to TikTok specifications, it may take 2-3 days for the latest numbers to be reflected in the metrics for each Post.
YouTube
Posts
Target Data
- Post data
- Post content, latest values for each Post's metrics
Acquisition Timing
Daily regular acquisition(once every 24 hours starting from 9:00 AM JST)- YouTube video data is acquired and Refreshed when Engagements such as views, Likes, and comments occur.
- Acquisition on an hourly basis is not possible.