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Last updated: 2026/9/25

Social media data and retrieval timing

Supported Social Platforms
X (Twitter)InstagramThreadsFacebookYouTubeTikTok

This document explains the data SocialDog obtains from each SNS and the timing of data acquisition.

Common to All SNS​

Data Acquisition Method​

SocialDog acquires data from each SNS's official API (e.g., X (Twitter) API, Instagram Graph API). We do not use methods prohibited by each SNS's terms, such as scraping.

Data Acquisition Timing​

The SocialDog server acquires data from SNS at one or more of the following timings. The timing varies depending on the feature, data, and type of SNS.

  • Regular acquisition
    • Only if you have logged in within 14 days with a paid Plan or Free Plan.
    • The timing varies by user and day and cannot be specified.
  • When you open the SocialDog screen
  • When you click the [Refresh] button on the SocialDog screen
  • Immediately after new registration for SocialDog
  • Immediately after changing to a SocialDog paid Plan

If regular daily acquisition stops for Free Plan​

Data acquisition will resume if you log in again, but data from the stopped period will not be acquired. We recommend logging into SocialDog regularly.

Data display immediately after SocialDog registration​

Immediately after registering for SocialDog, information will not be displayed on the Dashboard or elsewhere until data acquisition is complete.

It takes up to one day to acquire past data. New data after registration will be reflected at the next data acquisition timing.

Handling of data acquired from SNS​

SocialDog adheres to the rules for developers set by each SNS. Therefore, information that can only be viewed by specific users on SNS (e.g., Analytics metrics that only you can confirm) is accessible only to those users and is not disclosed to other users.

tip

There may be discrepancies between the numbers displayed on SocialDog and SNS Analytics screens (e.g., X Analytics, Meta Business Suite). For details, please refer to Discrepancies between SocialDog and SNS figures.

X (Twitter)​

User​

Target Data​

  • User information (e.g., Followers count, Following count, profile text)
  • Daily history of user information

Acquisition Timing​

  • Daily regular acquisition (once every 24 hours from 9 AM JST)
  • Immediately after registering for SocialDog
    • If SocialDog possesses data from before registration, it will be acquired.
      • In the case of users who had a Follow relationship with SocialDog users, SocialDog may possess data from before registration.

Post​

Target Data​

  • Post data
    • Post content, latest values of metrics for each Post (e.g., Impressions, Likes)
  • Time-series data of Post metrics
tip

SocialDog cannot acquire any data regarding X ad Posts (promoted Posts).

For Posts used as ad creatives, "organic Posts" (promoted Posts = Posts not delivered to Followers) can be acquired. Values for metrics such as Likes are acquired as a combined total of ads and organic, and a breakdown cannot be confirmed. Impressions only display the organic value.

For X ad Posts, please refer to Promoted-only tweets (X Ads Help - English).

Acquisition Timing​

  • Immediately after registering for SocialDog
    • Acquires the latest 3,200 Posts and their metrics.
  • Immediately after changing to a paid Plan
    • Acquires the latest 3,200 Posts and their metrics (lifetime values).
    • Acquires hourly metric trends for the latest 100 Posts from the past 4 weeks (Business and Enterprise only).
  • Daily regular acquisition (once every 24 hours from 9 AM JST)
  • When SocialDog is opened
    • When opened 3 or more hours after the last data acquisition
      • Automatic acquisition of Posts created since the last data acquisition (including Posts created without using SocialDog).
      • Update Analytics data for Posts created within the last 10 days (Personal and Professional) or last 30 days (Business and Enterprise).
    • If a period longer than 2 weeks is specified on the Post performance screen
      • Additional data for that period will be acquired.
  • When you click the [Refresh] button on the SocialDog screen

Limit on the number of Posts that can be acquired​

  • If the number of acquired Posts for the current month reaches the limit for each Plan, automatic acquisition of Posts created without using SocialDog will be suspended until the following month (Posts from the suspended period will not be acquired in subsequent months).
    • Limit per Plan
      • Free, Personal, Professional: 3,000 Posts
      • Business, Enterprise: 12,500 Posts
    • Posts via SocialDog will continue to be acquired automatically, regardless of the number of acquired Posts.
  • If the number of newly created Posts since the last acquisition exceeds 3,200, some may not be acquired (Business and Enterprise only).

Following・Followers​

Target Data​

  • List of Following and Followers, and their respective profile information
    • Includes Follows performed outside of SocialDog.
  • Historical data of Following・Followers
    • Includes Follows performed outside of SocialDog.
    • If a Follow and unfollow occurred between data acquisitions (e.g., unfollowed immediately after Following), it will not be recorded in the Follow history.
      • Manually Refreshing the "Following・Followers list" before and after a Follow operation makes it easier to record accurate information in SocialDog's Follow history.

Acquisition Timing​

  • Daily regular acquisition (once every 24 hours from 9 AM JST)
  • When SocialDog is opened
    • If more than 1 hour has passed since the last data acquisition when displaying the "Followers" screen
  • When you click the [Refresh] button on the SocialDog screen
    • On the "Followers" screen, you can manually Refresh the data by clicking the refresh timestamp display (a button showing "15 minutes ago" or similar) in the upper right corner and then clicking the [Refresh Now] button.

Competitor accounts' Posts​

Target Data​

  • Competitor accounts' Posts
    • Acquires up to 1,000 Posts for the current month. If the number of acquired Posts per month reaches 1,000, the acquisition of new Posts for that month stops there. Post acquisition resumes from the 1st of the following month, but Posts not acquired in the previous month will not be acquired retroactively.

Acquisition Timing​

  • When added as a Competitor account
    • Acquires up to 1,000 past Posts
  • Daily regular acquisition (once every 24 hours from 9 AM JST)

Instagram​

User​

Target Data​

  • Daily Followers count, Following count, Impressions, Likes, Profile Views, etc.

Acquisition Timing​

  • Daily regular acquisition (once every 24 hours from 5 PM JST)
    • Due to Instagram's specifications, data available for "New followers count" and "Unfollow count" is only for up to 3-4 days prior.

Post​

Target Data​

  • Individual Post Impressions, Likes, etc. (Engagements)

Acquisition Timing​

  • Immediately after registering for SocialDog
    • Acquires the latest 1,000 Posts from the past 2 years (730 days).
  • Daily regular acquisition (once every 24 hours from 5 PM JST)
    • Acquires the latest 1,000 Posts.
  • Regular acquisition every 15 minutes
    • For Business Plan or higher, acquires the latest 100 Posts and data from the past month.

Online Followers Metrics​

Target Data​

  • Average online Followers by Time of day, etc.

Acquisition Timing​

  • Acquired once daily, with one day defined as between 5 PM JST and 4:59 PM JST the following day.
    • Due to Instagram's specifications, data that can be acquired is only for up to 2-3 days prior.

Impact of Daylight Saving Time in Pacific Time (PT)​

Due to Instagram's specifications, during Daylight Saving Time in Pacific Time (PT) (approximately March to November), data acquisition timing will be one hour earlier than usual.

Also, when Daylight Saving Time changes, the displayed number of online Followers may appear extremely low.

Competitor accounts' Posts​

Target Data​

Competitor accounts' Posts

Acquisition Timing​

  • Daily regular acquisition (once every 24 hours from 5 PM JST)
    • Acquires the latest 1,000 Posts per Competitor account.

Threads​

User​

Target Data​

  • User information
    • Daily Followers count

Acquisition Timing​

  • Daily regular acquisition (once every 24 hours from 5 PM JST)
    • Due to Threads' specifications, past data for Followers count cannot be acquired.

Post​

Target Data​

  • Post data
    • Post content, latest values of metrics for each Post (e.g., Impressions, Likes, Replies, Reposts, Quotes)

Acquisition Timing​

  • Daily regular acquisition (once every 24 hours from 5 PM JST)
    Acquires the latest 1,000 Posts.
  • Regular acquisition every 15 minutes
    For Business Plan or higher, acquires the latest 100 Posts and data from the past month.
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