Social media data and retrieval timing

Supported Social Platforms

X (Twitter)InstagramThreadsFacebookYouTubeTikTok

This document explains the data SocialDog can acquire from each social media platform and the timing of data acquisition.

Common to All Social Media Platforms

Data Acquisition Method

SocialDog acquires data from each social media platform's official API (e.g., X (Twitter) API, Instagram Graph API). It does not use methods prohibited by the terms of service of each platform, such as scraping.

Data Acquisition Timing

SocialDog's servers acquire data from social media platforms at one or more of the following timings. The timing varies depending on the feature, data, and type of social media platform.

• Regular Acquisition
  • Only when logged in within the last 14 days with a paid Plan or Free Plan
  • The timing varies by user and day and cannot be specified.
• When the SocialDog screen is opened
• When the [Refresh] button on the SocialDog screen is clicked
• Immediately after new SocialDog registration
• Immediately after changing to a paid SocialDog Plan

If daily regular acquisition stops for Free Plan users

Data acquisition will resume upon logging in again, but data from the stopped period will not be acquired. We recommend logging into SocialDog regularly.

Data display immediately after SocialDog registration

Immediately after registering for SocialDog, information will not be displayed on the Dashboard or elsewhere until data acquisition is complete.

Acquiring historical data can take up to one day. New data after registration will be reflected at the next data acquisition timing.

Differences in Data Display between SocialDog and Social Media Platforms

Due to the following reasons, the data displayed in SocialDog may differ from the data displayed on the social media platform's side (e.g., X Analytics, Meta Business Suite).

• Acquisition Timing
  • Depending on the acquisition frequency of each data point, the values displayed in SocialDog may not be the most current.
• Number of Posts Acquired
  • There is a limit to the number of Posts SocialDog can acquire.
• Data Refresh of Acquired Posts
  • The refreshable range is limited by the number of recent Posts and the number of days since the Post.
• Social Media Platform Issues
  • The data provided via API from each social media platform may differ from the data displayed on the social media platform's side.

Handling of Data Acquired from Social Media Platforms

SocialDog complies with the developer rules set by each social media platform. Therefore, information that can only be viewed by specific users on the social media platform (e.g., Analytics metrics only visible to oneself) is made accessible only to that user and is not disclosed to other users.

X (Twitter)

Users

Target Data

• User information (e.g., number of Followers, number of Following, profile text)
• Daily history of user information

Acquisition Timing

• Once daily regular acquisition (once every 24 hours from 9:00 AM Japan time)
• Immediately after SocialDog registration
  • Data prior to registration will be acquired if SocialDog possesses it.
    • If the user had a Follow relationship with a SocialDog user, SocialDog may possess data from before registration.

Posts

Target Data

• Post data
  • Post content, latest values of metrics for each Post (e.g., impressions, Likes)
• Time-series data of Post metrics

tip

SocialDog cannot acquire any data related to X ad Posts (promoted Posts).

Among the Posts used as ad creatives, "organic Posts" (promoted Posts = Posts not delivered to Followers) can be acquired. Metrics such as Likes acquire a combined value of ads and organic, and the breakdown cannot be confirmed. Impressions display only organic values.

For more information on X ad Posts, please refer to Promoted-only Tweets (X Ads Help, English).

Acquisition Timing

• Immediately after SocialDog registration
  • Acquires the latest 3,200 Posts and metrics.
• Immediately after changing to a paid Plan
  • Acquires the latest 3,200 Posts and metrics (lifetime values).
  • Acquires hourly metric trends for the latest 100 Posts from the past 4 weeks (Business and Enterprise only).
• Once daily regular acquisition (once every 24 hours from 9:00 AM Japan time)
• When SocialDog is opened
  • When opened more than 3 hours after the previous data acquisition
    • Automatic acquisition of Posts since the last data acquisition (including Posts created without using SocialDog).
    • Refresh of Analytics data for Posts created within the last 10 days (Personal and Professional) or 30 days (Business and Enterprise).
  • If a period exceeding 2 weeks is specified on the Post performance screen
    • Additional data for that period will be acquired.
• When the [Refresh] button on the SocialDog screen is clicked

Maximum number of Posts that can be acquired

• When the number of acquired Posts for the current month reaches the Plan's limit, automatic acquisition of Posts created without using SocialDog will be suspended until the following month (Posts during the suspension period will not be acquired in the following months either).
  • Limit per Plan
    • Free・Personal・Professional: 3,000 Posts
    • Business・Enterprise: 12,500 Posts
  • Posts made via SocialDog will continue to be acquired automatically, regardless of the number of acquired Posts.
• If the number of new Posts created since the previous acquisition exceeds 3,200, some Posts may not be acquired (Business and Enterprise only).

Follow・Followers

Target Data

• List of users Followed and Followers, and their respective profile information
  • Includes Follow operations performed outside of SocialDog.
• History data of Follow・Followers
  • Includes Follow operations performed outside of SocialDog.
  • If a Follow and unfollow occur between data acquisitions, such as unfollowing immediately after Following, it will not be recorded in the Follow history.
    • Performing a "manual Refresh of Follow・Followers list" before and after Follow operations can help ensure accurate information is recorded in SocialDog's Follow history.

Acquisition Timing

• Once daily regular acquisition (once every 24 hours from 9:00 AM Japan time)
• When SocialDog is opened
  • If more than 1 hour has passed since the previous data acquisition when displaying the "Followers" screen
• When the [Refresh] button on the SocialDog screen is clicked
  • On the "Followers" screen, you can manually Refresh data by clicking the refresh time display (a button showing "15 minutes ago" for example) in the upper right corner of the screen and then clicking the [Refresh now] button.

Competitor accounts' Posts

Target Data

• Posts from Competitor accounts
  • Up to 1,000 Posts for the current month will be acquired. If the number of acquired Posts per month reaches 1,000, the acquisition of new Posts for that month will stop. Post acquisition will resume from the 1st of the following month, but Posts not acquired in the previous month will not be acquired retroactively.

Acquisition Timing

• When added as a Competitor Account
  • Acquires up to 1,000 past Posts
• Once daily regular acquisition (once every 24 hours from 9:00 AM Japan time)

Instagram

Users

Target Data

• Daily number of Followers, Following, impressions, Likes, profile views, etc.

Acquisition Timing

• Once daily regular acquisition (once every 24 hours from 5:00 PM Japan time)
  • Due to Instagram's specifications, data available for "New followers" and "unfollowed accounts" is from up to 3-4 days prior.

Posts

Target Data

• Individual Post impressions, Likes, etc. (Engagements)

Acquisition Timing

• Immediately after SocialDog registration
  • Acquires the latest 1,000 Posts from the past 2 years (730 days).
• Once daily regular acquisition (once every 24 hours from 5:00 PM Japan time)
  • Acquires the latest 1,000 Posts.
• Regular acquisition every 15 minutes
  • For Business Plan or higher, acquires the latest 100 Posts and data from within the past month.

Online Followers Metrics

Target Data

• Average online Followers per Time of day, etc.

Acquisition Timing

• Acquired once daily, treating the period from 5:00 PM Japan time to 4:59 PM the next day as one day.
  • Due to Instagram's specifications, data available is from up to 2-3 days prior.

Impact of Daylight Saving Time in Pacific Time (PT)

Due to Instagram's specifications, during Daylight Saving Time in Pacific Time (PT) (around March to November), data acquisition timing will be 1 hour earlier than usual.

Also, when Daylight Saving Time switches, the displayed number of online Followers may appear extremely low.

Competitor accounts' Posts

Target Data

Posts from Competitor accounts

Acquisition Timing

• Once daily regular acquisition (once every 24 hours from 5:00 PM Japan time)
  • Acquires the latest 1,000 Posts per Competitor account.

Threads

Users

Target Data

• User information
  • Daily number of Followers

Acquisition Timing

• Once daily regular acquisition (once every 24 hours from 5:00 PM Japan time)
  • Due to Threads' specifications, historical data for Followers count cannot be acquired.

Posts

Target Data

• Post data
  • Post content, latest values of metrics for each Post (e.g., views, Likes, Replies, Reposts, quotes)

Acquisition Timing

• Once daily regular acquisition (once every 24 hours from 5:00 PM Japan time)
  Acquires the latest 1,000 Posts.
• Regular acquisition every 15 minutes
  For Business Plan or higher, acquires the latest 100 Posts and data from within the past month.