Data acquired from social media and acquisition timing

Supported Social Platforms

X (Twitter)InstagramThreadsFacebookYouTubeTikTok

This document explains the data SocialDog can acquire from each social media platform and the timing of data acquisition.

Common to All Social Media Platforms

Data Acquisition Method

SocialDog acquires data from each social media platform's official API (e.g., X (Twitter) API, Instagram Graph API). We do not use methods prohibited by the terms of service of each platform, such as scraping.

Data Acquisition Timing

SocialDog's servers acquire data from social media platforms at one or more of the following timings. The timing varies depending on the feature, data, and type of social media platform.

• Regular Acquisition
  • Only if you are on a paid plan or Free plan and have logged in within the last 14 days
  • The timing varies by user and day and cannot be specified.
• When you open the SocialDog screen
• When you click the [Refresh] button on the SocialDog screen
• Immediately after new registration for SocialDog
• Immediately after changing to a SocialDog paid plan

If Daily Regular Acquisition Stops for Free Plans

Data acquisition will resume upon logging in again, but data from the period during which it was stopped will not be acquired. We recommend logging into SocialDog regularly.

Data Display Immediately After SocialDog Registration

Immediately after registering for SocialDog, information may not be displayed on dashboards or other screens until data acquisition is complete.

It may take up to one day to acquire historical data. New data acquired after registration will be reflected at the next data acquisition timing.

Differences in Data Display Between SocialDog and Social Media Platforms

The data displayed in SocialDog may differ from the data displayed on the social media platform side (e.g., X Analytics, Meta Business Suite) due to the following reasons:

• Acquisition Timing
  • The frequency of data acquisition for each type of data may result in the numbers displayed in SocialDog not being the most recent.
• Number of Posts Acquired
  • There is a limit to the number of posts SocialDog can acquire.
• Data Updates for Acquired Posts
  • The scope of data that can be updated is limited by the number of recent posts and the number of days since the post was made.
• Social Media Platform Issues
  • The data provided by each social media platform through its API may differ from the data displayed on the social media platform's own interface.

Handling of Data Acquired from Social Media Platforms

SocialDog complies with the developer rules set by each social media platform. Therefore, information that can only be viewed by specific users on the social media platform (e.g., analytics metrics visible only to you) is made accessible only to that user and is not disclosed to other users.

X (Twitter)

Users

Target Data

• User information (e.g., follower count, following count, profile description)
• Daily history of user information

Acquisition Timing

• Once-daily regular acquisition (once every 24 hours from 9 AM JST)
• Immediately after registration for SocialDog
  • If SocialDog possesses data from before registration, it will be acquired.
    • In the case of users who had a follow relationship with SocialDog users, SocialDog may possess data from before registration.

Posts

Target Data

• Post data
  • Post content, latest metrics for each post (e.g., impressions, likes)
• Time-series data of post metrics

tip

SocialDog cannot acquire any data related to X's ad posts (promoted posts).

Among posts used as ad creatives, "organic posts" (ad posts = posts not delivered to followers) can be acquired. However, metric values such as likes are acquired as a combined value of ads and organic, and the breakdown cannot be confirmed.

For X Ads' ad posts, please refer to Promoted-only Tweets (X Ads Help - English).

Acquisition Timing

• Immediately after registration for SocialDog
  • Acquires the latest 3,200 posts and their metrics.
• Immediately after changing to a paid plan
  • Acquires the latest 3,200 posts and their metrics (lifetime values).
  • Acquires hourly metric trends for the latest 100 posts from the past 4 weeks (Business and Enterprise plans only).
• Once-daily regular acquisition (once every 24 hours from 9 AM JST)
• When SocialDog is opened
  • When opened after 3 or more hours have passed since the previous data acquisition:
    • Automatic acquisition of posts created since the previous data acquisition (including posts created without using SocialDog).
    • Update of analytics data for posts created within the last 10 days (Personal and Professional plans) or within the last 30 days (Business and Enterprise plans).
  • If a period exceeding 2 weeks is specified on the post performance screen:
    • Additional data for that period will be acquired.
• When the [Refresh] button on the SocialDog screen is clicked

Limit on the Number of Posts that Can Be Acquired

• When the number of posts acquired for the current month reaches the limit for each plan, automatic acquisition of posts created without using SocialDog will be suspended until the next month (posts made during the suspension period will not be acquired even after the next month).
  • Limit per plan
    • Free・Personal・Professional: 3,000 posts
    • Business・Enterprise: 12,500 posts
  • Posts made via SocialDog will continue to be acquired automatically, regardless of the acquired post count.
• If the number of newly created posts since the previous acquisition exceeds 3,200, data acquisition omissions may occur (Business and Enterprise plans only).

Follows and Followers

Target Data

• List of users being followed/followers, and their respective user profile information
  • Includes follows performed outside of SocialDog.
• Historical data of follows and followers
  • Includes follows performed outside of SocialDog.
  • If a follow and unfollow occur between data acquisitions (e.g., immediately unfollowing after following), it will not be recorded in the follow history.
    • Performing a "manual refresh of the follow/follower list" before and after follow operations makes it easier for accurate information to be recorded in SocialDog's follow history.

Acquisition Timing

• Once-daily regular acquisition (once every 24 hours from 9 AM JST)
• When SocialDog is opened
  • If more than 1 hour has passed since the previous data acquisition when the "Followers" screen is displayed
• When the [Refresh] button on the SocialDog screen is clicked
  • On the "Followers" screen, you can manually update data by clicking the update time display in the upper right corner (the button showing "15 minutes ago" or similar) and then clicking the [Refresh Now] button.

Competitor Account Posts

Target Data

• Competitor account posts
  • Acquires up to 1,000 posts for the current month. If the number of acquired posts per month reaches 1,000, the acquisition of new posts for that month will stop. Post acquisition will resume from the 1st of the next month, but posts that were not acquired in the previous month will not be acquired retroactively.

Acquisition Timing

• When added as a competitor account
  • Acquires up to 1,000 historical posts.
• Once-daily regular acquisition (once every 24 hours from 9 AM JST)

Instagram

Users

Target Data

• Daily follower count, following count, impressions, likes, profile view count, etc.

Acquisition Timing

• Once-daily regular acquisition (once every 24 hours from 5 PM JST)
  • Due to Instagram's specifications, data for "new follower count" and "unfollower count" can only be acquired for up to 3-4 days prior.

Posts

Target Data

• Impressions, likes, etc. for individual posts (engagement)

Acquisition Timing

• Immediately after registration for SocialDog
  • Acquires the latest 1,000 posts from the past 2 years (730 days).
• Once-daily regular acquisition (once every 24 hours from 5 PM JST)
  • Acquires the latest 1,000 posts.
• Regular acquisition every 15 minutes
  • For Business plans and above, acquires the latest 100 posts and data from within the last 1 month.

Online Follower Metrics

Target Data

• Average online followers by time zone, etc.

Acquisition Timing

• Acquired once a day, treating the period from 5 PM JST to 4:59 PM JST the next day as one day.
  • Due to Instagram's specifications, data can only be acquired for up to 2-3 days prior.

Impact of Daylight Saving Time in Pacific Time (PT)

Due to Instagram's specifications, during Daylight Saving Time in Pacific Time (PT) (approximately March to November), data acquisition timing will be one hour earlier than usual.

Additionally, when Daylight Saving Time changes, the displayed number of online followers may appear extremely low.

Competitor Account Posts

Target Data

Competitor account posts

Acquisition Timing

• Once-daily regular acquisition (once every 24 hours from 5 PM JST)
  • Acquires the latest 1,000 posts per competitor account.