Scheduling posts
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      When an error occurs with scheduled posts

      Here's how to address posting errors with SocialDog.

      Update date: February 5, 2024

      This article has not yet been translated in the language shown. It is displayed in machine translation, but it may be incorrect.

       

      When a post fails through SocialDog, the failed post appears under "Posts" > "Scheduled Posts," and an email is sent to the registered email address.

      In case of a "posting error" on SocialDog, the following steps should be taken:

      All Social Network

      Error Message

      Cause

      Solution
      An unknown error occurred while posting. Please try again.

      The following are possible:

      Please try again.

      If the error persists, please contact SocialDog support.
      The social profile's connection has expired. Please reconnect the social profile.

      Your social profile is not properly connected to SocialDog, or the connection has expired.

      Please re-connect your social profile on the "Social profiles" settings page.
      The social profile is temporarily restricted. Please try again later.

      Your social profile has been suspended for some reason, or some features are not available.

      Please try again.
      Not posted due to your number of connected social profiles being over the limit of your plan.

      The number of social profiles that can be connected has exceeded the limit for the plan.

      This error may occur for scheduled posts that were created before a paid plan was canceled.

      Please log in to SocialDog and upgrade your plan on the screen that appears, or delete unused social profiles from SocialDog.

      Note: Deleting social profiles from SocialDog will delete scheduled posts and drafts.

      X (Twitter)

      Error Message

      Cause

      Solution
      You cannot create a post with the exact same content as another recent post. Change the content of the post and try posting it again.

      Due to the specifications of X (Twitter), the same text cannot be posted to X (Twitter) as the most recent post.

      Please change the content of the post or post it again with a different time.

      Instagram

      Error Message

      Cause

      Solution
      You cannot create a post with the exact same content as another recent post. Change the content of the post and try posting it again.

      Due to the specifications of Instagram, the same text cannot be posted to Instagram as the most recent post.

      Please change the content of the post or post it again with a different time.
      • An error occurred while uploading images/videos to Instagram. Please try again.
      • One or more images have an invalid aspect ratio.
      • Image in an unsupported format could not be posted. Please check that all images are in a format supported by Instagram.
      • The file size of on or more images is too large.
      • Video in an unsupported format could not be posted. Please check that all videos are in a format supported by Instagram.

      There is a problem with the media (images or videos) attached to the post.

      Please check the supported formats and change the images or videos attached to the post.
      Instagram has determined that this post may contain spam. Please check the content of the post and try posting again.

      The post content may have been judged as spam by Instagram. 

      Please revise the post content in accordance with the Instagram Community Guidelines.
      The limit of posts that can be posted to Instagram per day has been reached. Please try posting on another day.

      Due to the specifications of Instagram, there is a limit on the number of posts that can be posted in a day using SocialDog (up to 25 per day).

      Please change the posting time and post the next day or later.
      This Instagram account has been restricted. Please try logging in to your account again, and reconnecting it to SocialDog if needed.

      The Instagram account is inactive or is restricted for some reason.

      Please log in to Instagram and check the necessary steps to lift the restriction.

      After taking the necessary steps, you need to re-connect your Instagram account on the "Social profiles" settings.
      The number of @ tags used in this post is over the allowed limit. Please reduce the number of @ tags to 20 or fewer and try posting again.

      The number of available @ tags exceeds the limit (20).

      Please reduce the number of @ tags to 20 or less and try posting again.
      The text for this post is too long.

      The number of characters that can be posted exceeds the limit (2,200 characters).

      Please reduce the post content to 2,200 characters or less and try posting again.
      Some permissions necessary for posting have not been granted to the connected social profile. Please check the granted permissions.

      SocialDog does not have the necessary permissions to post to Instagram.

      Please access the Facebook "Business Integration" page and click "View and edit" on the "SocialDog" row in the table. On the displayed screen, grant the following permissions to the target Instagram account.

      Required permissions:

      • "Access profile and posts from the Instagram account connected to your Page"

      • "Upload media and create posts for the Instagram account connected to your Page"

      Facebook

      Error Message

      Cause

      Solution
      Some permissions necessary for posting have not been granted to the connected social profile. Please check the granted permissions.

      SocialDog does not have the necessary permissions to post to the Facebook Page.

      Please access the Facebook "Business Integration" page and click "View and edit" on the "SocialDog" row in the table. On the displayed screen, grant the following permissions to the target Facebook Page.

      Required permissions:

      • "Create and manage content on your Page"

      • "Read content posted on the Page"