Last updated: 2026/6/22
When posting fails or an error occurs
This section explains the causes and solutions when scheduled posts, reposts, or replies do not occur at the set time. ## Checking Scheduled Post Errors 1. Go to [Posts] > Scheduled Posts to check the error details. 1. If a posting error occurs, an email will be sent to the email address registered with SocialDog. If an error is displayed, please take the appropriate action based on the error details. ### Applies to All Social Media Platforms
| Error details | Cause | How to handle the situation |
| An unknown error occurred while processing your post. Please try again. | One of the following is a possibility. • Outage on the social media platform • SocialDog outage | Please try posting again after the issue has been resolved. If the issue persists, please contact us. |
| The SNS account link has expired. Please try linking your SNS account again. | The social media account is not properly connected to SocialDog, or the connection has expired. | Please re-link your SNS account on the SNS Accounts settings screen. |
| Your social media account is temporarily restricted. Please try again later. | The social media account has been suspended for some reason, or some features are unavailable. | Please try posting again after a while. |
| The post was not made because the number of linked SNS accounts exceeded the limit. | You have exceeded the maximum number of linkable social media accounts allowed for your plan. This error may occur with scheduled posts created before canceling a paid plan. | Please log in to SocialDog and, on the screen that appears, either upgrade your plan or remove unused social media accounts from SocialDog. Note: Removing an SNS account from SocialDog will delete scheduled posts and drafts. |
| Error details | Cause | How to handle the situation |
| You cannot post content that is identical to a recent post. Please modify the content and try again. | Due to X (Twitter) specifications, you cannot post text that is identical to your most recent post. | Please modify the content of your post or adjust the posting time and try again. |
| The post could not be sent because the monthly limit for posts to the X (Twitter) account has been reached. | Under the Free plan, the number of posts allowed per month is limited to five. | Please create scheduled posts for next month or later, or upgrade your plan. |
| You have reached the daily posting limit for X (Twitter). Please post on another day. | Due to X (Twitter) specifications, there is a limit on the number of posts allowed per day (for unverified accounts: up to 50 standard posts / up to 200 replies). | Please change the posting date and time, and post it on the following day or later. |
| An unknown error occurred while processing your post. Please try again. | • Due to X (Twitter) specifications, posts from private accounts cannot be reposted or quoted. • Posts that have been modified on X (Twitter) cannot be reposted or quoted. • You cannot add another post (reply) to an X (Twitter) post whose content has been modified. | • Note: Reposting and quoting posts are only possible for posts from public accounts. |
| This post has already been reposted (retweeted). | You cannot repost a post that has already been reposted. | • Please undo the repost on X (Twitter) and then post again. |
| Error details | Cause | How to handle the situation |
| You cannot post content that is identical to a recent post. Please modify the content and try again. | Due to Instagram's specifications, you cannot post text that is identical to your most recent post. | Please modify the content of your post or adjust the posting time and try again. |
| • An error occurred while uploading media to Instagram. Please try again. • There are images with invalid aspect ratios. • There are images in an unsupported format. Please check that the image format is one supported by Instagram. • The image file size exceeds the limit. • There are videos in an unsupported format. Please check if the video format is supported by Instagram. | There is an issue with the media (images/videos) attached to the post. | Please check the content that can be posted and change the images or videos attached to the post. |
| The post failed because Instagram flagged the content as potentially spam. Please review the content and try posting again. | It is possible that the content of your post was flagged as spam by Instagram. | Please revise the content of your post in accordance with the Instagram Community Guidelines. |
| You have reached the daily limit for Instagram posts. Please post on another day. | Due to Instagram's specifications, there is a limit to the number of posts you can make per day using SocialDog (up to 25 posts per day). | Please change the posting date and time, and post it on the following day or later. |
| Your Instagram account is restricted. Please try logging in to your Instagram account again and, if necessary, reconnecting it to SocialDog. | Your Instagram account is inactive or has been restricted for some reason. | Please log in to Instagram and check the steps required to lift the restriction. After the necessary steps are taken, you will need to reconnect your Instagram account on the SNS Accounts settings screen. |
| The number of @tags exceeds the limit. Please reduce the number of @tags to 20 or fewer and try posting again. | You have exceeded the maximum number of @tags (20). | Please reduce the number of @tags to 20 or fewer and try posting again. |
| The post exceeds the maximum character limit. | The maximum character limit for posts (2,200 characters) has been exceeded. | Please reduce the content of your post to 2,200 characters or fewer and try posting again. |
| The necessary permissions for posting have not been granted to the social media account. Please check the permissions. | SocialDog has not been granted the necessary permissions to post to Instagram. | Please visit the Facebook "Business Integrations" page and click "View and edit" for the "SocialDog" row in the table. On the screen that appears, please grant the following permissions to the relevant Instagram account. Required Permissions • "You can access the profile and posts from the Instagram account linked to the page." • Uploads media and creates posts on the Instagram account linked to the page. |
| Error details | Cause | How to handle the situation |
| The necessary permissions for posting have not been granted to the social media account. Please check the permissions. | SocialDog has not been granted the necessary permissions to post to the Facebook page. | Please visit the Facebook "Business Integrations" page and click "View and edit" for the "SocialDog" entry in the table. On the screen that appears, please grant the following permissions to the relevant Facebook page. Required Permissions • "Creating and editing page content" • Read content posted to the page |
| Error details | Cause | How to handle the situation |
| The necessary permissions for posting have not been granted to the social media account. Please reconnect the account. | The necessary permissions to post to Threads from SocialDog are missing. | Please reconnect your Threads account on the SNS Accounts settings screen and try posting again. |
| Error details | Cause | How to handle the situation |
| Your TikTok authentication has expired. Please try reconnecting your social media account. | The connection to your TikTok account has expired. | Please reconnect your TikTok account on the "SNS Accounts" settings screen and try posting again. |
| The necessary permissions for posting have not been granted to the social media account. Please reconnect the account. | The necessary permissions to post to TikTok from SocialDog are missing. | Please reconnect your TikTok account on the "SNS Accounts" settings screen and try posting again. |
| You have reached the daily posting limit on TikTok. Please try again in 24 hours. | Due to TikTok's specifications, there is a limit on the number of posts that can be made per day (15 posts per day). | Please change the posting date and time, and post it on the following day or later. |
| Your TikTok account is restricted from posting. Please check your account status in the TikTok app. | Your TikTok account has been restricted for some reason. | Please log in to the TikTok app and check the steps required to lift the restriction. After the update, you will need to reconnect your TikTok account on the "SNS Accounts" settings screen. |
| The link to TikTok has been disconnected. Please try reconnecting your social media account. | The connection with SocialDog has been disconnected on the TikTok side. | Please reconnect your TikTok account on the "SNS Accounts" settings screen and try posting again. |
| ・The post could not be uploaded because the media format is not supported by TikTok. ・The video could not be posted because it did not meet TikTok's video length requirements. ・The post could not be uploaded because the frame rate is not supported by TikTok. ・The post could not be uploaded because the media resolution or size is not supported by TikTok. | There is a problem with the video attached to the post. | Please check the supported formats and change the video attached to the post. |
| The post could not be published because the text contained content that may violate TikTok's policies. | TikTok has determined that the content of the post is suspected of being spam. | Please modify the content of your post and try again. |
For details on time zone settings, please refer to Changing team settings | Managing team settings.
::: ## Check for service outages. Posts may fail to publish due to outages on the respective social media platforms or within SocialDog. 1. Open SocialDog Status. 2. If an outage is occurring, please retry posting after the service has been restored.