Last updated: 2026/8/20
Posts not publishing or errors occurring
This section explains the causes and countermeasures when scheduled posts, scheduled reposts, or scheduled replies are not made at the set time.
Check for Scheduled Post Errors
- Go to [Post] → [Scheduled posts] to check for errors.
- If a post fails, an email will be sent to the email address registered with SocialDog.
If an error is displayed, take the following actions according to the error content.
Common to All Social Networks
| Error Message | Cause | Action |
| An unknown error occurred during post processing. Please try again. | One of the following may be the cause: • Social network service outage • SocialDog outage | Please try posting again after the outage is resolved. If the issue persists, please contact us. |
| Your Social profile connection has expired. Please try re-connecting your Social profile. | Your Social profile is not properly connected to SocialDog, or the connection has expired. | Please re-connect your Social profile on the [Social profile] settings screen. |
| Your Social profile is temporarily restricted. Please try again later. | Your Social profile may be suspended for some reason, or some functions may be unavailable. | Please try posting again after a while. |
| The post was not made because the number of connected Social profiles exceeded the limit. | You have exceeded the maximum number of Social profiles that can be connected as specified by your Plan. This error may occur for scheduled posts created before canceling a paid Plan. | Please log in to SocialDog and either upgrade your Plan or Delete unused Social profiles from SocialDog. Note: Deleting a Social profile from SocialDog will Delete scheduled posts and Drafts. |
X (Twitter)
| Error Message | Cause | Action |
| You cannot Post content that is exactly the same as a recent Post. Please Edit your Post content and try again. | Due to X (Twitter) specifications, you cannot Post the same text as a recent Post to X (Twitter). | Please Edit your Post content or shift the Post time and try Posting again. |
| The Post could not be made because the monthly Post limit for your X (Twitter) Account has been reached. | The Free Plan (Free Plan) limits the number of Posts to 5 per month. | Please Create a post for the next month or later, or upgrade your Plan. |
| You have reached X (Twitter)'s daily Post limit. Please Post on another day. | Due to X (Twitter) specifications, there is a limit to the number of Posts you can make per day (for unverified Accounts, up to 50 regular Posts / 200 Replies). | Please Change the Post date and time, and Post on the following day or later. |
| An unknown error occurred during Post processing. Please try again. | • Due to X (Twitter) specifications, Posts from private Accounts cannot be Reposted or quote-posted. • Posts whose content has been Changed on X (Twitter) cannot be Reposted or quote-posted. • Posts whose content has been Changed on X (Twitter) cannot have other Posts Added (Replies) to them. | • Note: Reposts and quote posts are only possible for Posts from public Accounts. |
| This Post has already been Reposted (Retweeted). | Posts that have already been Reposted cannot be Reposted again. | • Please undo the Repost on X (Twitter) and then try Posting again. |
| A temporary issue occurred on X (Twitter)'s side, so the Post could not be made. Please try again after a while. | Some issue has occurred on X (Twitter)'s side. | Please try Posting again after a while. |
Instagram
| Error Message | Cause | Action |
| You cannot Post content that is exactly the same as a recent Post. Please Edit your Post content and try again. | Due to Instagram specifications, you cannot Post the same text as a recent Post to Instagram. | Please Edit your Post content or shift the Post time and try Posting again. |
| • An error occurred while uploading Media to Instagram. Please try again. • There is an image with an invalid aspect ratio. • There is an image in an Not compatible format. Please check if the image format is compatible with Instagram. • The image file size exceeds the limit. • There is a video in an Not compatible format. Please check if the video format is compatible with Instagram. | There is an issue with the Media (image/video) attached to the Post. | Please check Postable content and Change the images and videos attached to the Post. |
| The Post failed because Instagram deemed the Post content suspicious of spam. Please review the content and try Posting again. | Instagram may have identified the Post content as spam. | Please revise your Post content in accordance with the Instagram Community Guidelines. |
| You have reached Instagram's daily Post limit. Please Post on another day. | Due to Instagram specifications, there is a limit to the number of Posts you can make per day using SocialDog (up to 25 Posts per day). | Please Change the Post date and time, and Post on the following day or later. |
| Your Instagram Account is restricted. Please try logging in to your Instagram Account again, and if necessary, connecting it to SocialDog. | Your Instagram Account is Inactive or restricted for some reason. | Please log in to Instagram and check what actions are required to lift the restriction. After taking action, you will need to re-connect your Instagram Social profile on the [Social profile] settings screen. |
| The number of @tags exceeds the limit. Please reduce the number of @tags to 20 or fewer and try Posting again. | You have exceeded the maximum number of usable @tags (20). | Please reduce the number of @tags to 20 or fewer and try Posting again. |
| The maximum number of characters for a Post has been exceeded. | You have exceeded the maximum number of characters for a Post (2,200 characters). | Please reduce the Post content to 2,200 characters or fewer and try Posting again. |
| The necessary permissions for Posting have not been granted to your Social profile. Please check your permissions. | SocialDog has not been granted the necessary permissions to Post to Instagram. | Go to the "Business Integrations" page on Facebook and click "View and Edit" in the "SocialDog" row in the table. On the displayed screen, grant the following permissions to the target Instagram Account: Required Permissions • "Access your Instagram Account's profile and Posts from pages you manage" • "Upload Media and Create posts to Instagram Accounts linked to your page" |
| Music could not be set for this video. Please Post it without music or try another video. | Due to Instagram specifications, the selected music could not be set for the video. | Please remove the music setting and Post, or try another video. |
Facebook
| Error Message | Cause | Action |
| The necessary permissions for Posting have not been granted to your Social profile. Please check your permissions. | SocialDog has not been granted the necessary permissions to Post to Facebook Pages. | Go to the "Business Integrations" page on Facebook and click "View and Edit" in the "SocialDog" row in the table. On the displayed screen, grant the following permissions to the target Facebook Page: Required Permissions • "Create and Edit page content" • "Read content Posted on the page" |
Threads
| Error Message | Cause | Action |
| The necessary permissions for Posting have not been granted to your Social profile. Please re-connect your Social profile. | SocialDog lacks the necessary permissions to Post to Threads. | Please re-connect your Threads Social profile on the [Social profile] settings screen and try Posting again. |
TikTok
| Error Message | Cause | Action |
| Your TikTok authentication has expired. Please try re-connecting your Social profile. | The connection to your TikTok Account has expired. | Please re-connect your TikTok Social profile on the "Social profile" settings screen and try Posting again. |
| The necessary permissions for Posting have not been granted to your Social profile. Please re-connect your Social profile. | SocialDog lacks the necessary permissions to Post to TikTok. | Please re-connect your TikTok Social profile on the "Social profile" settings screen and try Posting again. |
| You have reached TikTok's daily Post limit. Please try again in 24 hours. | Due to TikTok specifications, there is a limit to the number of Posts you can make per day (15 Posts per day). | Please Change the Post date and time, and Post on the following day or later. |
| Your TikTok Account is restricted from Posting. Please check your Account status in the TikTok app. | Your TikTok Account is restricted for some reason. | Please log in to the TikTok app and check what actions are required to lift the restriction. After taking action, you will need to re-connect your TikTok Social profile on the "Social profile" settings screen. |
| The connection with TikTok has been revoked. Please try re-connecting your Social profile. | The connection with SocialDog has been revoked on TikTok's side. | Please re-connect your TikTok Social profile on the "Social profile" settings screen and try Posting again. |
| ・The Post could not be made due to an Not compatible Media format for TikTok. ・The Post could not be made because the video length did not meet TikTok's restrictions. ・The Post could not be made due to an Not compatible frame rate for TikTok. ・The Post could not be made due to an Not compatible resolution or Media size for TikTok. | There is an issue with the video attached to the Post. | Please check Compatible formats and Change the video attached to the Post. |
| ・The Post could not be made due to an Not compatible Media format for TikTok. ・The Post could not be made because the video length did not meet TikTok's restrictions. ・The Post could not be made due to an Not compatible frame rate for TikTok. ・The Post could not be made due to an Not compatible resolution or Media size for TikTok. | The Post could not be made because the Post text contains content that may violate TikTok's policies. | Please Edit your Post content and try again. |
Check and Change Time zone Settings
Posts may not be made due to an incorrect Time zone setting.
- Go to [Team settings].
- Check if the [Time zone] is set to your current Time zone. If you want to set it to Japan Standard Time, select (GMT+09:00) Asia/Tokyo.
tip
For more details on Time zone settings, please refer to Change your Time zone | Manage Team Settings.
Check for Outage Information
Posts may not be made if an outage occurs on a social network or SocialDog.
- Open SocialDog Status
- If an outage has occurred, please Post again after the outage is resolved.