Posts not publishing or errors occurring

Supported Social Platforms

X (Twitter)InstagramThreadsFacebookTikTok

Supported Plans

FreePersonalProfessionalBusinessEnterprise

This section explains the causes and solutions when scheduled posts, reposts, or replies are not executed at the scheduled time.

Check for Scheduled Post Errors

1. Open [Post] → [Scheduled posts] and check for errors.
   1. When a post fails, an email is sent to your registered SocialDog email address.

If an error is displayed, please take the following actions according to the error message.

Common to All Social Networks

Error Message	Cause	Solution
An unknown error occurred during post processing. Please try again.	One of the following may be the cause: • Social network service outage • SocialDog service outage	After the outage is resolved, please try posting again. If the issue persists, please contact us.
The authorization for your Social profile has expired. Please try re-authorizing your Social profile.	Your Social profile is not properly linked to SocialDog, or the authorization has expired.	Please re-authorize your Social profile on the [Social profile] settings screen.
Your Social profile is temporarily restricted. Please try again after some time.	Your Social profile has been suspended for some reason, or some features are unavailable.	Please try posting again after some time.
The post was not made because the Maximum social profiles was exceeded.	You have exceeded the maximum number of Social profiles that can be linked, as defined by your Plan. This error may occur for scheduled posts created before canceling a paid Plan.	Log in to SocialDog and either upgrade your Plan or Delete unused Social profiles from SocialDog. Note: Deleting a Social profile from SocialDog will also Delete scheduled posts and Drafts associated with it.

X (Twitter)

Error Message	Cause	Solution
You cannot Post content that is exactly the same as a recent Post. Please Change the Post content and try again.	Due to X (Twitter) specifications, you cannot Post text identical to a recent Post on X (Twitter).	Please Change the Post content or adjust the Post time and try posting again.
The Post could not be made because the monthly Post limit for your X (Twitter) Account has been reached.	The Free Plan (free Plan) limits the number of Posts to 5 per month.	Please Create a post for next month or later, or upgrade your Plan.
The daily Post limit for X (Twitter) has been reached. Please Post on another day.	Due to X (Twitter) specifications, there is a limit to the number of Posts you can make per day. (For unverified Accounts: up to 50 regular Posts / up to 200 Replies)	Please Change the Post time and Post on the following day or later.
An unknown error occurred during Post processing. Please try again.	• Due to X (Twitter) specifications, Posts from private Accounts cannot be Reposts or Quote Posts. • Posts whose content has been changed on X (Twitter) cannot be Reposts or Quote Posts. • Posts whose content has been changed on X (Twitter) cannot have another Post Added (Reply) to them.	• Note: Reposts and Quote Posts are only possible for Posts from public Accounts.
This Post has already been reposted (retweeted).	Posts that have already been reposted cannot be reposted again.	• Undo the Repost on X (Twitter) and then try posting again.
A temporary issue occurred on X (Twitter)'s end, so the Post could not be made. Please try again after some time.	Some issue has occurred on X (Twitter)'s end.	Please try posting again after some time.

Instagram

Error Message	Cause	Solution
You cannot Post content that is exactly the same as a recent Post. Please Change the Post content and try again.	Due to Instagram's specifications, you cannot Post text identical to a recent Post on Instagram.	Please Change the Post content or adjust the Post time and try posting again.
• An error occurred during Media upload to Instagram. Please try again. • There is an image with an invalid aspect ratio. • There is an image in an Not compatible format. Please check if the image format is supported by Instagram. • The image file size exceeds the limit. • There is a video in an Not compatible format. Please check if the video format is supported by Instagram.	There is an issue with the Media (image/video) attached to the Post.	Please check Postable Content and Change the image or video attached to the Post.
The Post failed because Instagram determined the Post content might be spam. Please review the content and try posting again.	Instagram may have identified the Post content as spam.	Please revise the Post content in accordance with the Instagram Community Guidelines.
The daily Post limit for Instagram has been reached. Please Post on another day.	Due to Instagram's specifications, there is a limit to the number of Posts you can make per day using SocialDog (up to 25 Posts per day).	Please Change the Post time and Post on the following day or later.
Your Instagram Account is restricted. Please try logging in to your Instagram Account again, and re-linking to SocialDog if necessary.	Your Instagram Account may be Inactive or restricted for some reason.	Log in to Instagram and check the necessary steps to remove the restriction. After taking action, you will need to re-authorize your Instagram Account on the [Social profile] settings screen.
The @tag limit has been exceeded. Please reduce the number of @tags to 20 or fewer and try posting again.	You have exceeded the maximum number of usable @tags (20).	Please reduce the number of @tags to 20 or fewer and try posting again.
The maximum character limit for Posts has been exceeded.	You have exceeded the maximum character limit for Posts (2,200 characters).	Please reduce the Post content to 2,200 characters or fewer and try posting again.
The necessary permissions have not been granted to your Social profile for posting. Please check the permissions.	SocialDog has not been granted the necessary permissions to Post to Instagram.	Go to the "Business Integrations" page on Facebook, and click "View and Edit" on the "SocialDog" row in the table. On the screen that appears, grant the following permissions to the target Instagram Account: Required Permissions • "Access your profile and posts from Instagram accounts linked to your page" • "Upload media and create posts on Instagram accounts linked to your page"
Music could not be set for this video. Please Post without music or try a different video.	Due to Instagram's specifications, the selected music could not be set for the video.	Please remove the music setting and Post, or try a different video.

Facebook

Error Message	Cause	Solution
The necessary permissions have not been granted to your Social profile for posting. Please check the permissions.	SocialDog has not been granted the necessary permissions to Post to your Facebook Page.	Go to the "Business Integrations" page on Facebook, and click "View and Edit" on the "SocialDog" row in the table. On the screen that appears, grant the following permissions to the target Facebook Page: Required Permissions • "Create and Edit Page content" • "Read content posted on the Page"

Threads

Error Message	Cause	Solution
The necessary permissions have not been granted to your Social profile for posting. Please re-authorize your Social profile.	SocialDog lacks the necessary permissions to Post to Threads.	Please re-authorize your Threads Account on the [Social profile] settings screen and try posting again.

TikTok

Error Message	Cause	Solution
TikTok authorization has expired. Please try re-authorizing your Social profile.	The authorization for your TikTok Account has expired.	Please re-authorize your TikTok Account on the "Social profile" settings screen and try posting again.
The necessary permissions have not been granted to your Social profile for posting. Please re-authorize your Social profile.	SocialDog lacks the necessary permissions to Post to TikTok.	Please re-authorize your TikTok Account on the "Social profile" settings screen and try posting again.
The daily Post limit for TikTok has been reached. Please try again after 24 hours.	Due to TikTok's specifications, there is a limit to the number of Posts you can make per day (15 Posts per day).	Please Change the Post time and Post on the following day or later.
Your TikTok Account is restricted from posting. Please check the Account status in the TikTok app.	Your TikTok Account is restricted for some reason.	Log in to the TikTok app and check the necessary steps to remove the restriction. After taking action, you will need to re-authorize your TikTok Account on the "Social profile" settings screen.
The link with TikTok has been removed. Please try re-authorizing your Social profile.	The link with SocialDog has been removed on TikTok's end.	Please re-authorize your TikTok Account on the "Social profile" settings screen and try posting again.
• The Post could not be made because the Media format is Not compatible with TikTok. • The Post could not be made because the video length does not meet TikTok's requirements. • The Post could not be made because the frame rate is Not compatible with TikTok. • The Post could not be made because the Media resolution/size is Not compatible with TikTok.	There is an issue with the video attached to the Post.	Please check the Supported Formats and Change the video attached to the Post.
The Post could not be made because the Post text contains content that may violate TikTok's policies.	TikTok determined the Post content might be spam.	Please Change the Post content and try again.

Check/Change Time Zone Settings

Incorrect Time zone settings may prevent Posts from being made.

1. Access [Team settings].
2. Check if [Time zone] is set to your current Time zone. If you want to set it to Japan Standard Time, set it to (GMT+09:00) Asia/Tokyo.

tip

For details on Time zone settings, please refer to Change Time zone｜Manage Team settings.

Check Outage Information

Posts may not be made due to an outage on each social network or SocialDog.

1. Open SocialDog Status
2. If an outage is occurring, please re-Post after the outage is resolved.