Last updated: 2026/8/20
Posts not publishing or errors occurring
Scheduled posts, scheduled reposts, and scheduled replies: This section explains the causes and solutions when they are not completed at the set time.
Check error details for Scheduled posts
- Open [Posts] → [Scheduled posts] to check the error details.
- If a Post fails, an email will be sent to your SocialDog registered email address.
If an error is displayed, please take the following actions according to the error details.
Common to all Social profiles
| Error Details | Cause | Solution |
| An unknown error occurred during post processing. Please try again. | One of the following might be the cause: • An issue with the Social profile platform • SocialDog system issues | Please try posting again after the issue is resolved. If the issue persists, please contact us. |
| The Social profile connection has expired. Please try reconnecting your Social profile. | Your Social profile is not properly connected to SocialDog, or the connection has expired. | Please reconnect your Social profile on the [Social profiles] settings screen. |
| Your Social profile is temporarily restricted. Please try again later. | Your Social profile has been suspended for some reason, or some functions are unavailable. | Please try posting again after some time. |
| The Post was not completed because the maximum number of connected Social profiles was exceeded. | The maximum number of Social profiles that can be connected, as specified per Plan, has been exceeded. This error may occur for scheduled posts created before canceling a paid Plan. | On the screen displayed after logging into SocialDog, please upgrade your Plan or Delete unused Social profiles from SocialDog. Note: If you Delete a Social profile from SocialDog, your scheduled posts and Drafts will be Deleted. |
X (Twitter)
| Error Details | Cause | Solution |
| You cannot Post content that is identical to a recent Post. Please Edit the Post content and try again. | Due to X (Twitter)'s specifications, you cannot Post text identical to a recent Post on X (Twitter). | Please Edit the Post content or adjust the Post time and try again. |
| The Post could not be completed because the maximum number of Posts allowed per X (Twitter) Account per month has been reached. | In the Free Plan, the number of Posts allowed per month is limited to 5. | Please Create a scheduled Post for next month or later, or upgrade your Plan. |
| The daily Post limit for X (Twitter) has been reached. Please Post on another day. | Due to X (Twitter)'s specifications, there is a limit to the number of Posts you can make per day. (For unverified Accounts: up to 50 regular Posts / up to 200 Replies) | Please Change the Post time and Post on the next day or later. |
| An unknown error occurred during post processing. Please try again. | • Due to X (Twitter)'s specifications, Posts from private Accounts cannot be Reposted or quote-posted. • Posts whose content has been Changed on X (Twitter) cannot be Reposted or quote-posted. • Posts whose content has been Changed on X (Twitter) cannot have another Post Added (Replied). | • Note: Reposts and quote-posts are only possible for Posts from public Accounts. |
| This Post has already been Reposted (Retweeted). | Posts that have already been Reposted cannot be Reposted again. | • Please undo the Repost on X (Twitter) and try posting again. |
| The Post could not be completed because a temporary issue occurred on X (Twitter)'s side. Please try again later. | Some issue has occurred on X (Twitter)'s side. | Please try posting again after some time. |
Instagram
| Error Details | Cause | Solution |
| You cannot Post content that is identical to a recent Post. Please Edit the Post content and try again. | Due to Instagram's specifications, you cannot Post text identical to a recent Post on Instagram. | Please Edit the Post content or adjust the Post time and try again. |
| • An error occurred while uploading Media to Instagram. Please try again. • There is an image with an invalid aspect ratio. • There is an image in an Not compatible format. Please check if the image format is compatible with Instagram. • The image file size exceeds the limit. • There is a video in an Not compatible format. Please check if the video format is compatible with Instagram. | There is an issue with the Media (images/videos) attached to the Post. | Please check Postable Content and Change the images and videos attached to the Post. |
| The Post failed because Instagram determined the Post content might be spam. Please review the content and try posting again. | It is possible that Instagram has flagged the Post content as spam. | Please modify the Post content in accordance with Instagram Community Guidelines. |
| The daily Post limit for Instagram has been reached. Please Post on another day. | Due to Instagram's specifications, there is a limit to the number of Posts you can make per day using SocialDog (up to 25 Posts per day). | Please Change the Post time and Post on the next day or later. |
| Your Instagram Account is restricted. Please try logging into your Instagram Account again, and reconnecting to SocialDog if necessary. | Your Instagram Account is Inactive or restricted for some reason. | Log in to Instagram and check the necessary steps to lift the restriction. After taking action, you will need to reconnect your Instagram Account on the [Social profiles] settings screen. |
| The number of @tags has exceeded the limit. Please reduce the number of @tags to 20 or less and try posting again. | The maximum number of usable @tags (20) has been exceeded. | Please reduce the number of @tags to 20 or less and try posting again. |
| The maximum character limit for Posts has been exceeded. | The maximum character limit for Posts (2,200 characters) has been exceeded. | Please reduce the Post content to 2,200 characters or less and try posting again. |
| The necessary permissions for Posting have not been granted to the Social profile. Please check the permissions. | The necessary permissions for SocialDog to Post to Instagram have not been granted. | Access Facebook's [Business Integrations] page, click "Review and Edit" in the "SocialDog" row within the table. On the displayed screen, grant the following permissions to the target Instagram Account: Required Permissions • Access profile and Posts from Instagram Accounts linked to your page • Upload Media and Create Posts on Instagram Accounts linked to your page |
| Music could not be set for this video. Please Post without music or try a different video. | Due to Instagram's specifications, the selected music could not be set for the video. | Please unset the music and Post, or try a different video. |
Facebook
| Error Details | Cause | Solution |
| The necessary permissions for Posting have not been granted to the Social profile. Please check the permissions. | The necessary permissions for SocialDog to Post to Facebook pages have not been granted. | Access Facebook's [Business Integrations] page, click "Review and Edit" in the "SocialDog" row within the table. On the displayed screen, grant the following permissions to the target Facebook page: Required Permissions • Create and Edit page content • Read content Posted on the page |
Threads
| Error Details | Cause | Solution |
| The necessary permissions for Posting have not been granted to the Social profile. Please try reconnecting your Social profile. | The necessary permissions for SocialDog to Post to Threads are insufficient. | Please reconnect your Threads Account on the [Social profiles] settings screen and try posting again. |
TikTok
| Error Details | Cause | Solution |
| TikTok authentication has expired. Please try reconnecting your Social profile. | The TikTok Account connection has expired. | Please reconnect your TikTok Account on the "Social profiles" settings screen and try posting again. |
| The necessary permissions for Posting have not been granted to the Social profile. Please try reconnecting your Social profile. | The necessary permissions for SocialDog to Post to TikTok are insufficient. | Please reconnect your TikTok Account on the "Social profiles" settings screen and try posting again. |
| The daily Post limit for TikTok has been reached. Please try again after 24 hours. | Due to TikTok's specifications, there is a limit to the number of Posts you can make per day (15 Posts per day). | Please Change the Post time and Post on the next day or later. |
| Your TikTok Account is restricted from posting. Please check your Account status in the TikTok app. | Your TikTok Account is restricted for some reason. | Log in to the TikTok app and check the necessary steps to lift the restriction. After taking action, you will need to reconnect your TikTok Account on the "Social profiles" settings screen. |
| The connection with TikTok has been unlinked. Please try reconnecting your Social profile. | The connection with SocialDog has been unlinked on TikTok's side. | Please reconnect your TikTok Account on the "Social profiles" settings screen and try posting again. |
| ・The Post could not be completed because the Media format is Not compatible with TikTok. ・The Post could not be completed because the video length does not meet TikTok's requirements. ・The Post could not be completed because the frame rate is Not compatible with TikTok. ・The Post could not be completed because the Media resolution/size is Not compatible with TikTok. | There is an issue with the video attached to the Post. | Please check Compatible Formats and Change the video attached to the Post. |
| The Post could not be completed because the Post text contains content that may violate TikTok's policies. | TikTok has determined that the Post content might be spam. | Please Edit the Post content and try again. |
Check and Change Time Zone Settings
Posts may not be completed if an incorrect Time zone is set.
- Access [Team settings].
- Check if [Time zone] is set to your current Time zone. To set it to Japan time, select (GMT+09:00) Asia/Tokyo.
tip
For more details on the Time zone settings, please refer to Change team settings | Manage team settings.
Check System Status
Posts may not be completed if there are system issues with each Social profile platform or SocialDog.
- Open SocialDog Status
- If an issue is occurring, please Post again after the issue has been resolved.