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Last updated: 2026/6/24

Credit card payment

Supported Plans
PersonalProfessionalBusinessEnterprise

This document explains how to pay for paid plans using a credit card.

Overview of Credit Card Payments​

You can pay SocialDog usage fees with a credit card.

Supported Brands​

You can use credit cards with the following brand marks:

  • Visa
  • Mastercard
  • AmericanExpress
  • JCB (for payments in Japanese Yen only)
  • Diners Club
  • Discover

Change Credit Card Information​

You can change the credit card for future billing.

  1. Click the menu at the bottom left and open Plan / Billing.
  2. Click [Change] to open your Payment method.
  3. Enter your new credit card information.
  4. Click [Change].
tip

You cannot change the credit card for bills that have already been generated.

Delete Credit Card Information​

If you are on a free plan or your paid plan has been canceled, you can delete your credit card information.

  1. Click the menu at the bottom left and open Plan / Billing.
  2. Click [Change] to open your Payment method.
  3. Click [Delete].

Using Prepaid or Debit Cards​

Debit cards that can be used like credit cards, and prepaid cards sold at convenience stores, etc., may be usable.

  • An error will occur if the available balance is less than the plan's fee.
  • To perform authorization (secure a credit limit), your balance may temporarily decrease even during a free trial. The system cancels it immediately, and the balance usually recovers within a few minutes to a few days.
  • Some cards may not be usable.
    • "JCB Premo Card" cannot be used because it is not the type that functions like a credit card.
    • Some cards may require initial registration for online use.

When Credit Card Payments Fail​

If a credit card payment fails, the following reasons may be considered:

  • Incorrect credit card information
    • Please check if the card number, expiration date, and CVC are entered correctly.
  • The credit card has expired
  • The available credit limit of the credit card is less than the plan's payment amount.

If the payment fails, please change your credit card information.

Change to Free Plan Due to Payment Failure​

If a payment fails, we will attempt to process it several times. If the payment fails multiple times, your plan will automatically change to the Free Plan. Even if your plan changes to the Free Plan, you can subscribe to a paid plan again.

SocialDog's paid plans operate on a prepayment basis, so when you change back to a paid plan, the previously failed payment will not be re-attempted.

If you cannot resolve the issue, please contact us.