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Last updated: 2026/6/24

Credit card payment

Supported Plans
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This section describes how to pay for paid plans using a credit card.

Credit Card Payments Overview​

You can pay for SocialDog's service fees by credit card.

Supported Brands​

You can use credit cards bearing the marks of the following brands.

  • Visa
  • Mastercard
  • AmericanExpress
  • JCB (for Japanese Yen payments only)
  • Diners Club
  • Discover

Change Credit Card Information​

You can change the billing credit card for future charges.

  1. Click the menu in the bottom left and open Plan / Billing.
  2. Click [Change] and open your Payment method.
  3. Enter your new credit card information.
  4. Click [Change].
tip

You cannot change the credit card for charges that have already occurred.

Delete Credit Card Information​

You can delete your credit card information if you are on a free plan or if your paid plan has been canceled.

  1. Click the menu in the bottom left and open Plan / Billing.
  2. Click [Change] and open your Payment method.
  3. Click [Delete].

Using Prepaid and Debit Cards​

In some cases, you may be able to use debit cards that function like credit cards or prepaid cards sold at convenience stores, etc.

  • An error will occur if the available balance is less than the plan's fees.
  • To perform authorization (credit limit reservation), your balance may temporarily decrease even during a free trial. The system cancels it immediately, and your balance usually recovers within a few minutes to a few days.
  • Some cards may not be usable.
    • "JCB PREMO Card" cannot be used because it is not a type that functions like a credit card.
    • Some cards may require initial registration for online use.

If Credit Card Payment Fails​

If your credit card payment fails, the following reasons are possible:

  • Your credit card information is incorrect.
    • Please check if your card number, expiration date, and CVC are entered correctly.
  • Your credit card has expired.
  • Your credit card's available balance is less than the plan's payment amount.

If the payment fails, please change your credit card information.

Change to Free Plan Due to Payment Failure​

If a payment fails, we will attempt the payment multiple times. If the payment fails several times, your plan will automatically change to a Free plan. Even if your plan has changed to a Free plan, you can reapply for a paid plan.

Since SocialDog's paid plans operate on a prepayment basis, payments that previously failed will not be re-attempted when you change back to a paid plan.

If you cannot resolve the issue, please contact us.