Apology and notice regarding the data refresh issue (May 3-6, 2024)
From May 3 to May 6, an issue occurred in which Analytics data (such as those on the Dashboard), Follow data, and Followers data were not updated.
We sincerely apologize for any inconvenience this may have caused.
Details of the Issue
- From May 3 to May 6, an issue occurred where Analytics data (such as those on the Dashboard), Follow data, and Followers data were not updated. Due to the failure to update data, some data loss has occurred.
- Currently, data updates are being performed normally.
Duration of the Issue
- May 3, 2024 (Fri) around 9:00 AM to May 7, 2024 (Tue) around 4:00 AM (JST)
- The issue has now been resolved.
Affected Users
- All SocialDog users' X (Twitter) Accounts
Affected Features
- Dashboard, Followers Analytics feature, Followers feature
- Followers features other than the "Post engagement" feature (such as the New Followers feature)
Regarding Data from May 3 to May 6
- Data that could not be acquired cannot be reacquired. We appreciate your understanding.
- Data that changed from May 3 to May 6 will be reflected all at once when updates resume. The date of reflection will vary depending on the timing of the update.
- If updated between 4:00 AM and 9:00 AM on May 7: Data that changed from May 3 to May 6 will be reflected as "data for May 6."
- If updated after 9:00 AM on May 7: Data that changed from May 3 to May 7 will be reflected as "data for May 7."
Cause
- Data acquisition from X (Twitter), the data source, was not performed normally.
- The details of the cause are currently under investigation.
Contact Us
If you have any questions or concerns, please contact us via the following URL.
We sincerely apologize for any inconvenience or trouble we may have caused.
Thank you for your continued support of SocialDog.