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Issue with linking X (formerly Twitter) account

Thank you for always using SocialDog, the X (Twitter) account management tool.

Currently, due to an issue on the X (Twitter) side, users logged in to X (Twitter) are experiencing an issue where they cannot successfully set up their "Add SNS Profile" in SocialDog.

If your X (Twitter) account is frozen, you cannot link it. Please try linking after your account is unfrozen.

If "This SNS account is already linked to another team" is displayed and X (Twitter) cannot be linked, please refer to "This SNS account is already linked to another team" is displayed and X (Twitter) cannot be linked.

If the following screen showing "This api.twitter.com page cannot be found" is displayed, a 1-hour lock will be applied, and you will not be able to link your SNS account during that time. Please try linking your account again after 1 hour.

  • Cause: When you enter your email address and password on the X (Twitter) authentication screen, if they do not match and authentication fails multiple times, X (Twitter) will impose a lock.

Therefore, please try the following steps.

  1. Open your browser's "Incognito mode". The method for using "Incognito mode" varies depending on your browser. For details, please check your browser's help.
  2. Log in with the X (Twitter) account you wish to link on the official website.
  3. Log in to SocialDog, then click Add SNS Account to display the X (Twitter) authentication screen.
  4. Click "Authorize app".
  5. Close Incognito mode, then reopen SocialDog and reload the page.

※ If you cannot link using the above steps with your current browser, we apologize for the inconvenience, but please try linking with the same steps in a different browser.

If the issue is not resolved by following the above steps, we will investigate. Please contact us via the inquiry form with the following information:

  • SNS account name you attempted to link
  • Screenshot or video of the screen displayed after clicking the link button and logging in
  • Browser used to attempt SNS account linking
  • Version of the browser used to attempt SNS account linking

The method for checking "Browser version" varies depending on your browser. For details, please check your browser's help.