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Issue with linking X (Twitter) account

Thank you for always using SocialDog, the X (Twitter) account management tool.

Currently, due to a bug on X (Twitter)'s side, an issue is occurring where users logged into X (Twitter) cannot successfully complete the setup when attempting to "Add Social profile" in SocialDog.

If your X (Twitter) Account is frozen, you cannot link it. Please try linking after your Account is unfrozen.

If "This Social profile is linked to another team" is displayed and X (Twitter) linking fails, please check If 'This Social profile is linked to another team' is displayed and X (Twitter) linking fails.

If "This api.twitter.com page cannot be found" and the following screen is displayed, a one-hour lock will be applied, during which Social profile linking will not be possible. Please try linking your Account again after one hour.

  • Cause: When entering your email address and Password on the X (Twitter) authentication screen, repeated authentication failures due to mismatch will result in a lock from X (Twitter).

Therefore, please try the following steps.

  1. Open your browser's "Incognito mode". How to use "Incognito mode" varies depending on your browser. For details, please check your browser's Help.
  2. Log in with the X (Twitter) Account you wish to link on the official web page.
  3. Log in to SocialDog and click Add Social profile, and the X (Twitter) authentication screen will be displayed.
  4. Click "Authorize app".
  5. After exiting Incognito mode, reopen SocialDog and reload the page.

※If you cannot link using the above steps with your current browser, please try linking using the same steps with a different browser.

If the above steps do not resolve the issue, we will investigate. Please contact us via the inquiry form with the following information:

  • The name of the Social profile you attempted to link
  • Screenshots or videos of the screen displayed after clicking the link button and logging in
  • The browser used to attempt Social profile linking
  • The version of the browser used to attempt Social profile linking 

How to check "Browser version" varies depending on your browser. For details, please check your browser's Help.