Collect posts containing keywords (Keyword monitor)

Supported Social Platforms

X (Twitter)

Supported Plans

ProfessionalBusinessEnterprise

「Keyword Monitor」 allows you to collect posts containing pre-set keywords.

You can comment, repost/quote post, and like the collected posts.

Overview of Keyword Monitor

Use Cases

It can be used in situations like the following:

• Ego Search and Social Listening
  • Set your company name or product name
• Hashtag Campaign Management
  • Set the hashtag for campaign entry conditions
• Social Selling / Selecting Reach Targets
  • Set your own product, product name, store name, or product category name

Posts that can be acquired

Posts from all public X (Twitter) accounts within the last 30 days

tip

Keyword Monitor uses the Full Archive Search feature of the X (Twitter) Enterprise API.

You can acquire posts within the number of acquisitions specified for each plan. Therefore, if a large number of posts are made, such as during a campaign, not all posts may be acquired.

With the Enterprise plan, you can acquire up to 50,000 posts per month. This can also be used for managing campaigns where users post with specific hashtags. 

tip

Acquisition of posts from SNS other than X (Twitter) (e.g., Instagram) is not supported.

Limitations per Plan

The number of posts that can be collected in one acquisition is 500, and the maximum number of acquisitions over the last 30 days is as follows:

• Enterprise Plan: 100 times (500 posts × 100 times = maximum 50,000 posts can be collected)
• Business Plan: 30 times (500 posts × 30 times = maximum 15,000 posts can be collected)
• Professional Plan: 10 times (500 posts × 10 times = maximum 5,000 posts can be collected)

Data Retention Period

Data collected by Keyword Monitor is retained for 2-3 months and then regularly deleted.

If you wish to retain it, you can save it by utilizing CSV download.

Flow of Use

1. Create a Keyword Monitor.
   1. At this time, set the search conditions.
2. Perform "Acquire Latest Posts".
3. Check the posts collected by Keyword Monitor in the "Inbox".

Posts are not collected simply by adding keywords. To collect posts, you must manually acquire them after setting the keywords.

tip

If you wish for automatic acquisition and notifications from Keyword Monitor, please contact us.

Setting Up Keyword Monitor

1. From the menu, click Inbox.
2. Click Keyword Monitor Settings.
3. Click [Add].
4. Click [✎] next to New Keyword Monitor and enter a title.
   
5. Enter the keywords you want to acquire in the "Keywords" field.
6. (Optional) Set conditions using search options.
7. Clicking [Add] completes the settings.

How to Set Search Conditions for Keyword Monitor

Tips for Adding Keywords

Narrowing down keywords as much as possible makes it easier to display posts of interest.

• Set proper nouns such as your own product, product name, store name, rather than general nouns.
• Set multiple keywords such as "diet breakfast".
• Utilize Search Operators

Keyword Field

• If you enter multiple keywords separated by spaces, they will be AND conditions.
  • Entering "#diet  breakfast" allows you to acquire posts that contain both "#diet" and "breakfast".
• You can use "Search Operators available in Keyword Monitor".
  • Entering "#diet OR breakfast" allows you to acquire posts that contain "#diet" or "breakfast".

Search Options

Operators cannot be used in search options.

Post Content

• Phrase: Only one phrase can be registered.
  Example: For "happy hour", posts containing the phrase "happy hour" can be acquired.
• OR: Multiple keywords can be registered with OR conditions.
  Example: For "cats dogs", posts containing "cats" or "dogs" can be acquired.
• Exclude: Multiple keywords can be registered with OR conditions.
  Example: For "cats dogs", posts containing "cats" or "dogs" will be excluded.
• Hashtag: Multiple keywords can be registered with OR conditions. No need to enter "#".
  Example: For "SocialDog socialdog", posts containing "#SocialDog" or "#socialdog" can be acquired.

Account

- Sender: Multiple accounts can be registered with OR conditions.

- Recipient: Multiple accounts can be registered with OR conditions.

- @Tweet: Multiple accounts can be registered with OR conditions. No need to enter "@".

Editing Keyword Monitor (Changing Search Conditions)

You can change the name and search conditions of the keyword monitor. The changed search conditions will be applied to newly acquired posts.

1. From the menu, click Inbox.
2. Click Keyword Monitor Settings.
3. Click [Edit] for the target keyword monitor.
4. Edit the desired sections and click [Change] at the bottom right.

tip

After changing the Keyword Monitor settings, the already acquired data will continue to be displayed as is.

If you wish to change the search conditions for posts from an already acquired period, please create a new keyword monitor.

Acquiring the Latest Posts with Keyword Monitor

Keyword Monitor does not automatically acquire posts. You can acquire posts at any time.

Please set the "Number of acquisitions" to a value that sufficiently includes the posts you wish to acquire.

Only posts after the latest acquired post will be acquired, so posts that were not acquired once cannot be acquired with the same keyword monitor.

For example, if you acquire the latest 1,000 posts (consuming 2 acquisition counts) and there were actually 1,500 target posts, only the latest 1,000 posts will be acquired, and the remaining 500 will not. If you then acquire the latest posts again, only posts newer than those already acquired will be acquired, and the remaining 500 will still not be acquired.

1. From the menu, click Inbox.
2. Click the added keyword on the menu.
3. Click [Acquire Latest Posts] at the top of the screen.
   
4. Select the [Number of posts to acquire] from the dropdown and click [Acquire Latest Posts] at the bottom right.
   1. You can select the number of acquisitions according to the number of posts you want to collect.
5. Posts for the added keywords will be collected. 

Deleting Keyword Monitor

Unnecessary keyword monitors can be deleted.

1. From the menu, click [Inbox] → Keyword Monitor Settings.
2. Click the [Delete] button for the keyword you want to delete.
3. Confirm the confirmation message and click [OK].

tip

The number of acquired items will not decrease even if you delete the keyword monitor.

Checking Posts Collected by Keyword Monitor

1. Open [Inbox] from the menu.
2. The collected posts will be displayed.
   1. The number of reposts and likes displayed is the value at the time the data was acquired.
      1. For details, please check Data Acquired from SNS and Acquisition Timing.
   2. Clicking "Post Time" in the ① red frame part will transition you to the X (Twitter) screen of the target post.

tip

Acquired posts can be filtered, sorted, etc. You can also hide or protect acquired users.

For details, please refer to Filtering Users by Condition.

Limits per Plan

Number of Acquisitions over 30 Days

The number of acquisitions (Note 2) available over the last 30 days (Note 1) varies by plan.

• Enterprise Plan: 100 times
  • 500 posts × 100 times = maximum 50,000 posts
• Business Plan: 30 times
  • 500 posts × 30 times = maximum 15,000 posts
• Professional Plan: 10 times
  • 500 posts × 10 times = maximum 5,000 posts

Note 1: Regarding "last 30 days"

Please note that this is not the number of times from the beginning to the end of the month.

Example: If the current time is "2023/6/15 15:00", the remaining acquisition count at that point is calculated based on the acquisition count from "2023/5/16 15:00 to 2023/6/15 15:00".

Note 2: Regarding how acquisition counts are calculated

The number of acquisitions consumed is determined by the actual number of posts acquired.

Example:

• Acquisition was performed with "Number of posts to acquire" set to "1,500 posts (consuming 3 acquisition counts)"
• The actual acquired data result was "700 posts" → The number of acquisitions consumed will be "2 times". Acquisition counts for unacquired portions are not consumed.