Collecting posts with keywords (Keyword Monitor)

Supported Social Platforms

X (Twitter)

Supported Plans

ProfessionalBusinessEnterprise

In Keyword Monitor, you can collect posts containing pre-set keywords.

You can comment on, Reposts/quote posts, or Likes collected posts.

Overview of Keyword Monitor

Use Cases

You can use it in situations such as the following:

• Ego search and social listening
  • Set your company name or product name
• Hashtag Contests support
  • Set the Hashtags that are application conditions for Contests
• Social selling / Identifying target reach
  • Set your company's product, product name, store name, or category name of goods

Retrievable Posts

Posts from all public X (Twitter) Accounts within the last 30 days.

• For languages with multi-language support, only pre-translated text is targeted.
• Long texts and Hashtags are also subject to search.

tip

• "Last 30 days" refers to the period within 30 days, counting back from the time "Retrieve latest posts" is executed in Keyword Monitor.
• Keyword Monitor uses the Full Archive Search feature of the X (Twitter) Enterprise API.
• It does not support retrieving posts from SNS other than X (Twitter) (e.g., Instagram).

Plan-specific Restrictions

You can retrieve posts within the range of Retrieval times defined for each Plan. Therefore, if a large number of posts are made, such as for Contests, it may not be possible to retrieve all posts.

With an Enterprise plan, you can retrieve up to 50,000 posts per month. You can also use it for managing Contests that require users to post with specific Hashtags.

The number of posts that can be collected per Retrieval is 500 posts, and the maximum Retrieval limit for the last 30 days is as follows:

• Enterprise plan: 100 times (500 posts × 100 times = up to 50,000 posts can be collected)
• Business plan: 30 times (500 posts × 30 times = up to 15,000 posts can be collected)
• Professional plan: 10 times (500 posts × 10 times = up to 5,000 posts can be collected)

Retention Period

Data collected by Keyword Monitor is retained for 2-3 months and periodically Delete.

If you wish to Save it, you can do so by utilizing CSV download.

Workflow

1. Create a Keyword Monitor.
   1. At this time, set the Search options.
2. Retrieve the latest posts.
3. Check the posts collected by Keyword Monitor in the Inbox.

Posts are not collected just by adding keywords. To collect posts, you must set the keywords and then manually retrieve the posts.

tip

If you would like automatic Retrieval and Notifications for Keyword Monitor, please contact us.

Setting up Keyword Monitor

1. From the menu, click Inbox.
2. Click Keyword Monitor Settings.
3. Click [Add].
4. Click [✎] next to New Keyword Monitor and enter a Title.
   
5. Enter the keywords you want to retrieve in the "Keyword" field.
6. (Optional) Set conditions using Search options.
7. Click [Add] to complete the settings.

How to set Keyword Monitor Search options

Tips for adding keywords

Narrowing down keywords as much as possible makes it easier to display posts of interest.

• Set proper nouns such as your company's products, product names, store names, instead of general nouns.
• Set multiple keywords such as "diet breakfast".
• Utilize search operators.

Keyword Field

• If you enter multiple keywords separated by spaces, they will be an AND condition.
  • If you enter "#diet breakfast", you can retrieve posts containing both "#diet" and "breakfast".
• You can use search operators available in Keyword Monitor.
  • If you enter "#diet OR breakfast", you can retrieve posts containing "#diet" or "breakfast".

Search options

Operators cannot be used in Search options.

Post Content

• Phrase: You can register only one phrase.
  Example) For "happy hour", posts containing the phrase "happy hour" can be retrieved.
• OR: You can register multiple keywords with an OR condition.
  Example) For "cats dogs", posts containing "cats" or "dogs" can be retrieved.
• Exclusion: You can register multiple keywords with an OR condition.
  Example) For "cats dogs", posts containing "cats" or "dogs" will be excluded.
• Hashtags: You can register multiple keywords with an OR condition. There is no need to enter "#".
  Example) For "SocialDog ソーシャルドッグ", posts containing "#SocialDog" or "#ソーシャルドッグ" can be retrieved.

Account

・Source: Multiple Accounts can be registered with an OR condition.

・Recipients: Multiple Accounts can be registered with an OR condition.

・@Tweets: Multiple Accounts can be registered with an OR condition. There is no need to enter "@".

Edit Keyword Monitor (Change Search options)

You can Change the Keyword Monitor's name and Search options. The changed Search options will be applied to newly retrieved posts.

1. From the menu, click Inbox.
2. Click Keyword Monitor Settings.
3. Click [Edit] for the target Keyword Monitor.
4. Edit the desired parts and click [Change] in the bottom right.

tip

After changing the Keyword Monitor settings, already retrieved data will remain displayed as is.

If you want to Change the Search options for posts within a period that has already been retrieved, please create a new Keyword Monitor.

Retrieve Latest Posts with Keyword Monitor

Keyword Monitor does not retrieve posts automatically. You can retrieve posts at any time.

Please set "Retrieval times" to a sufficient number to include the posts you wish to retrieve.

Only posts newer than the already retrieved latest posts will be retrieved, so posts that were not retrieved once cannot be retrieved with the same Keyword Monitor again.

For example, if you retrieve the latest posts with "1,000 posts (consuming 2 Retrieval times)", and there were actually 1,500 target posts, only the latest 1,000 posts will be retrieved, and the remaining 500 will not be. When you retrieve the latest posts again later, only posts newer than the already retrieved posts will be retrieved, and the remaining 500 will not be.

1. From the menu, click Inbox.
2. Click the added keyword in the menu.
3. Click [Retrieve latest posts] at the top of the screen.
   
4. Select the [Number of posts to retrieve] from the pull-down menu and click [Retrieve latest posts] in the bottom right.
   1. You can select the Retrieval times according to the number of posts you want to collect.
5. Posts for the added keyword will be collected.

Delete Keyword Monitor

You can Delete Keyword Monitors that are no longer needed.

1. From the menu, click [Inbox] → [Keyword Monitor Settings].
2. Click the [Delete] button for the keyword you want to Delete.
3. Confirm the message and click [OK].

tip

The number of retrieved items does not decrease even if you Delete the Keyword Monitor.

Checking Posts collected by Keyword Monitor

1. Open [Inbox] from the menu.
2. The collected posts will be displayed.
   1. The Reposts and Likes counts display the values at the time the data was retrieved.
      1. For details, please refer to Data retrieved from SNS and retrieval timing.
   2. Clicking "Post Time" in the ① red box area will navigate to the target post's X (Twitter) screen.

tip

Collected posts can be Filtered, sorted, etc. You can also Hide or block collected users.

For details, please refer to Filter users by condition.

Plan-specific Limits

Retrieval times for 30 days

The number of Retrievable times (Note 2) within the last 30 days (Note 1) varies by Plan.

• Enterprise plan: 100 times
  • 500 posts × 100 times = up to 50,000 posts
• Business plan: 30 times
  • 500 posts × 30 times = up to 15,000 posts
• Professional plan: 10 times
  • 500 posts × 10 times = up to 5,000 posts

Note 1: About "Last 30 days"

Please note that this is not the number of times from the beginning to the end of the month.

Example: If the current time is "June 15, 2023 15:00", the remaining Retrieval times at that point will be calculated based on the Retrieval times from "May 16, 2023 15:00" to "June 15, 2023 15:00".

Note 2: About how Retrieval times are counted

The Retrieval times consumed are determined by the number of posts actually retrieved.

Example)

• When retrieving "1,500 posts (consuming 3 Retrieval times)"
• If the actual retrieved data results in "700 posts" → The Retrieval times consumed will be "2 times". Retrieval times for unretrieved posts will not be consumed.