Collect posts containing keywords (Keyword monitor)

Supported Social Platforms

X (Twitter)

Supported Plans

ProfessionalBusinessEnterprise

The Keyword Monitor allows you to collect posts containing pre-set keywords.

You can comment on, repost/quote, or like the collected posts.

Overview of Keyword Monitor

Use Cases

It can be used in the following scenarios:

• Ego Search and Social Listening
  • Set your company name or product name
• Hashtag Campaign Management
  • Set hashtags for campaign entry requirements
• Social Selling and Target Audience Selection
  • Set your own product, product name, store name, or category name of merchandise

Posts That Can Be Collected

Posts from all public X (formerly Twitter) accounts within the past 30 days.

• For languages that support multi-language, only the pre-translation text is subject to collection.
• The text is

tip

• The Keyword Monitor uses the Full Archive Search feature of the X (formerly Twitter) Enterprise API.
• It does not support collecting posts from social media platforms other than X (formerly Twitter) (e.g., Instagram).

Limitations Per Plan

You can acquire posts within the acquisition count limits set for each plan. Therefore, in cases where a large number of posts are made, such as during campaign postings, not all posts may be acquired.

With the Enterprise plan, you can acquire up to 50,000 posts per month. This can also be utilized for operating campaigns where users post with specific hashtags.

The number of posts that can be collected in a single acquisition is 500, and the maximum acquisition count for the past 30 days is as follows:

• Enterprise Plan: 100 times (500 posts x 100 times = maximum 50,000 posts can be collected)
• Business Plan: 30 times (500 posts x 30 times = maximum 15,000 posts can be collected)
• Professional Plan: 10 times (500 posts x 10 times = maximum 5,000 posts can be collected)

Retention Period

Data collected by the Keyword Monitor is retained for 2-3 months and is periodically deleted.

If you wish to save the data, you can do so by utilizing CSV download.

Usage Flow

1. Create a Keyword Monitor.
   1. Set the search conditions at this time.
2. Select "Get Latest Posts".
3. Check the posts collected by the Keyword Monitor in the "Inbox".

Posts are not collected merely by adding keywords. To collect posts, you must set keywords and then manually acquire posts.

tip

If you wish to enable automatic acquisition and notifications for the Keyword Monitor, please contact us.

Setting Up the Keyword Monitor

1. From the menu, click Inbox.
2. Click Keyword Monitor Settings.
3. Click [Add].
4. Click [✎] next to New Keyword Monitor and enter a title.
5. Enter the keywords you want to acquire in the "Keywords" field.
6. (Optional) Set conditions using search options.
7. Click [Add] to complete the settings.

How to Set Keyword Monitor Search Conditions

Tips for Adding Keywords

Narrowing down keywords as much as possible makes it easier to display posts of interest.

• Set proper nouns such as your company's products, product names, store names, rather than general nouns.
• Set multiple keywords such as "diet breakfast".
• Utilize search operators.

Keywords Field

• Entering multiple keywords separated by spaces results in an AND condition.
  • For example, entering "#diet breakfast" allows you to acquire posts containing both "#diet" and "breakfast".
• You can use search operators for Keyword Monitor.
  • For example, entering "#diet OR breakfast" allows you to acquire posts containing either "#diet" or "breakfast".

Search Options

Operators cannot be used in search options.

Post Content

• Phrase: Only one phrase can be registered. Example: For "happy hour", you can acquire posts containing the phrase "happy hour".
• OR: Multiple keywords can be registered with an OR condition. Example: For "cats dogs", posts containing either "cats" or "dogs" can be acquired.
• Exclude: Multiple keywords can be registered with an OR condition. Example: For "cats dogs", posts containing either "cats" or "dogs" will be excluded.
• Hashtag: Multiple keywords can be registered with an OR condition. There is no need to enter "#". Example: For "SocialDog ソーシャルドッグ", posts containing either "#SocialDog" or "#ソーシャルドッグ" can be acquired.

Account

・From: Multiple accounts can be registered with an OR condition.

・To: Multiple accounts can be registered with an OR condition.

・@tweets: Multiple accounts can be registered with an OR condition. There is no need to enter "@".

Editing the Keyword Monitor (Changing Search Conditions)

You can change the name and search conditions of the Keyword Monitor. The changed search conditions will be applied to newly acquired posts.

1. From the menu, click Inbox.
2. Click Keyword Monitor Settings.
3. Click [Edit] for the target Keyword Monitor.
4. Edit the desired sections and click [Change] at the bottom right.

tip

After changing the Keyword Monitor settings, the already acquired data will remain displayed as is.

If you wish to change search conditions for posts from periods that have already been acquired, please create a new Keyword Monitor.

Acquiring the Latest Posts with the Keyword Monitor

The Keyword Monitor does not automatically acquire posts. You can acquire posts at any desired time.

Please set the "Acquisition Count" to a number sufficient to include the posts you wish to acquire.

Only posts newer than the most recently acquired posts will be acquired, so posts that were not acquired once cannot be acquired by the same Keyword Monitor again.

For example, if you acquire the latest 1,000 posts (consuming 2 acquisition counts) and there were actually 1,500 relevant posts, only the latest 1,000 posts will be acquired, and the remaining 500 will not. If you then acquire the latest posts again, only posts newer than those already acquired will be retrieved, and the remaining 500 will still not be acquired.

1. From the menu, click Inbox.
2. Click the added keyword in the menu.
3. Click [Get Latest Posts] at the top of the screen.
4. Select the [Number of Posts to Acquire] from the dropdown and click [Get Latest Posts] at the bottom right.
   1. You can select the acquisition count according to the number of posts you want to collect.
5. Posts for the added keyword will be collected.

Deleting a Keyword Monitor

You can delete Keyword Monitors that are no longer needed.

1. From the menu, click [Inbox] -> Keyword Monitor Settings.
2. Click the [Delete] button for the keyword you wish to remove.
3. Review the confirmation message and click [OK].

tip

The number of acquired items will not decrease even if you delete the Keyword Monitor.

Checking Posts Collected by the Keyword Monitor

1. Open [Inbox] from the menu.
2. The collected posts will be displayed.
   1. The number of reposts/likes displayed is the value at the time the data was acquired.
      1. For details, please check Data Acquired from SNS and Acquisition Timing.
   2. Clicking "Post Time" in the ① red frame area will transition you to the X (formerly Twitter) screen of the target post.

tip

Acquired posts can be filtered, sorted, etc. You can also hide or protect acquired users.

For details, please refer to Filtering Users by Conditions.

Plan-Specific Limits

Acquisition Counts for 30 Days

The number of acquisitions (Note 2) possible within the past 30 days (Note 1) varies by plan.

• Enterprise Plan: 100 times
  • 500 posts x 100 times = maximum 50,000 posts
• Business Plan: 30 times
  • 500 posts x 30 times = maximum 15,000 posts
• Professional Plan: 10 times
  • 500 posts x 10 times = maximum 5,000 posts

Note 1: Regarding "Past 30 Days"

Please note that this is not the count from the beginning to the end of the month.

Example: If the current time is "2023/6/15 15:00", the remaining acquisition count at that point is calculated based on acquisitions from "2023/5/16 15:00 to 2023/6/15 15:00".

Note 2: Regarding how acquisition counts are calculated

The number of acquisition counts consumed is determined by the actual number of posts acquired.

Example:

• An acquisition is performed with "Number of Posts to Acquire" set to "1,500 posts (consuming 3 acquisition counts)".
• The result of the actual acquired data is "700 posts". → The acquisition counts consumed will be "2". Acquisition counts for unacquired posts are not consumed.