Collecting posts with keywords (Keyword Monitor)

Supported Social Platforms

X (Twitter)

Supported Plans

ProfessionalBusinessEnterprise

With Keyword Monitor, you can collect posts containing pre-set keywords.

You can comment on, Repost/quote Post, and Like retrieved posts.

Keyword Monitor Overview

Use Cases

It can be used in situations such as:

• Ego Search and Social Listening
  • Set your company name or product name
• Hashtag Contests Support
  • Set the Hashtags for contest entry requirements
• Social Selling and Reach Target Selection
  • Set your own product, product name, store name, or product category name

Retrievable Posts

Posts from all public X (Twitter) Accounts within the last 30 days

• For languages with multilingual support, only the pre-translation text is subject to retrieval.

tip

• Keyword Monitor uses the Full Archive Search feature of the X (Twitter) Enterprise API.
• It does not support retrieving posts from SNS other than X (Twitter) (e.g., Instagram).

Limitations per Plan

You can retrieve Posts within the range of Retrieval times set for each Plan. Therefore, if a large number of Posts are made, such as for Contests, it may not be possible to retrieve all of them.

With the Enterprise plan, you can retrieve up to 50,000 Posts per month. It can also be used for managing Contests where users are asked to Post with specific Hashtags. 

The number of Posts that can be collected per retrieval is 500 Posts, and the maximum number of retrievals for the last 30 days is as follows:

• Enterprise plan: 100 times (500 Posts x 100 times = up to 50,000 Posts can be collected)
• Business plan: 30 times (500 Posts x 30 times = up to 15,000 Posts can be collected)
• Professional plan: 10 times (500 Posts x 10 times = up to 5,000 Posts can be collected)

Retention Period

Data collected by Keyword Monitor is retained for 2-3 months and deleted periodically.

If you wish to retain it, you can Save it by using the CSV download function.

Workflow

1. Create a Keyword Monitor.
   1. At this time, set the search criteria.
2. Retrieve "Latest Posts".
3. Check Posts collected by Keyword Monitor in the "Inbox".

Posts are not collected by merely adding keywords. To collect Posts, you need to set keywords and then manually retrieve Posts.

tip

If you would like automatic retrieval and Notifications for Keyword Monitor, please contact us.

Setting Up Keyword Monitor

1. From the menu, click Inbox.
2. Click Keyword Monitor Settings.
3. Click [Add].
4. Click [✎] next to New Keyword Monitor and enter the Title.
   
5. Enter the keywords you want to retrieve in the "Keywords" field.
6. (Optional) Set conditions using Search options.
7. Click [Add] to complete the settings.

How to Set Keyword Monitor Search Conditions

Tips for Adding Keywords

Narrowing down keywords as much as possible makes it easier to display Posts of interest.

• Set proper nouns such as your company's products, product names, store names, rather than general nouns.
• Set multiple keywords, such as "diet breakfast".
• Utilize search operators.

Keywords Field

• Entering multiple keywords separated by spaces results in an AND condition.
  • If you enter "#diet breakfast", you can retrieve Posts containing both "#diet" and "breakfast".
• You can use "Search Operators Available for Keyword Monitor".
  • If you enter "#diet OR breakfast", you can retrieve Posts containing either "#diet" or "breakfast".

Search options

Operators cannot be used in Search options.

Post Content

• Phrase: Only one phrase can be registered.
  Example) For "happy hour", you can retrieve Posts containing the phrase "happy hour".
• OR: Multiple keywords can be registered with an OR condition.
  Example) For "cats dogs", Posts containing either "cats" or "dogs" can be retrieved.
• Exclude: Multiple keywords can be registered with an OR condition.
  Example) For "cats dogs", Posts containing either "cats" or "dogs" will be excluded.
• Hashtags: Multiple keywords can be registered with an OR condition. There is no need to enter "#".
  Example) For "SocialDog ソーシャルドッグ", posts containing either "#SocialDog" or "#ソーシャルドッグ" can be retrieved.

Accounts

・Sender: Multiple Accounts can be registered with an OR condition.

・Recipient: Multiple Accounts can be registered with an OR condition.

・@Tweets: Multiple Accounts can be registered with an OR condition. There is no need to enter "@".

Edit Keyword Monitor (Change Search Conditions)

You can change the Keyword Monitor name and search conditions. The changed search conditions will be applied to newly retrieved Posts.

1. From the menu, click Inbox.
2. Click Keyword Monitor Settings.
3. Click [Edit] for the target Keyword Monitor.
4. Edit the desired sections and click [Change] in the bottom right.

tip

After changing Keyword Monitor settings, already retrieved data will remain displayed as is.

If you want to change search conditions for Posts retrieved during a period that has already passed, please create a new Keyword Monitor.

Retrieve Latest Posts with Keyword Monitor

Keyword Monitor does not automatically retrieve Posts. You can retrieve Posts at any time you wish.

Set the "Retrieval times" to a sufficient number to include the Posts you want to retrieve.

Only Posts newer than the last retrieved Posts will be retrieved, so Posts that were not retrieved once cannot be retrieved with the same Keyword Monitor.

For example, if you retrieve the latest Posts with "1,000 Posts (consuming 2 Retrieval times)", and there were actually 1,500 target Posts, only the latest 1,000 Posts will be retrieved, and the remaining 500 Posts will not be retrieved. If you then retrieve the latest Posts again, only Posts newer than those already retrieved will be retrieved, and the remaining 500 Posts will still not be retrieved.

1. From the menu, click Inbox.
2. Click the added keyword in the menu.
3. Click [Retrieve Latest Posts] at the top of the screen.
   
4. Select the [Number of Posts to Retrieve] from the dropdown, and click [Retrieve Latest Posts] in the bottom right.
   1. You can select the Retrieval times depending on the number of Posts you want to collect.
5. Posts for the added keyword will be collected.

Delete Keyword Monitor

You can Delete Keyword Monitors that are no longer needed.

1. From the menu, click [Inbox] → Keyword Monitor Settings.
2. Click the [Delete] button for the keyword you want to Delete.
3. Check the confirmation message and click [OK].

tip

The number of retrieved items does not decrease even if you Delete the Keyword Monitor.

Checking Posts Collected by Keyword Monitor

1. Open [Inbox] from the menu.
2. The collected Posts will be displayed.
   1. Reposts and Likes counts display the values at the time the data was retrieved.
      1. For details, please check Data Retrieved from SNS and Retrieval Timing.
   2. Clicking "Post time" in the ①red frame area will transition you to the X (Twitter) screen of the target Post.

tip

Retrieved Posts can be filtered, sorted, etc. You can also Hide or protect retrieved users.

For details, please refer to Filtering Users by Conditions.

Plan Limits

30-Day Retrieval times

The number of available Retrieval times (Note 2) within the last 30 days (Note 1) varies by Plan.

• Enterprise plan: 100 times
  • 500 Posts x 100 times = up to 50,000 Posts
• Business plan: 30 times
  • 500 Posts x 30 times = up to 15,000 Posts
• Professional plan: 10 times
  • 500 Posts x 10 times = up to 5,000 Posts

Note 1: About "Last 30 Days"

Please note that this is not the number of times from the beginning to the end of the month.

Example: If the current date and time is "June 15, 2023 15:00", the remaining Retrieval times at that point will be calculated based on the Retrieval times from "May 16, 2023 15:00" to "June 15, 2023 15:00".

Note 2: How Retrieval Times are Counted

The Retrieval times consumed are determined by the actual number of Posts retrieved.

Example)

• Retrieval is performed with "Number of Posts to Retrieve" set to "1,500 Posts (consuming 3 Retrieval times)"
• The result of the actual retrieved data is "700 Posts" → The Retrieval times consumed will be "2 times". Retrieval times for unretrieved portions are not consumed.