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      Scheduled post are not posted at their set time

      Update date: April 25, 2023

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      If scheduled posts or Retweets are not being posted at their set time, it may be due to the timezone setting, or a system failure.

      Please refer to the following steps in order to check.

      Step 1. Check or change the timezone setting

      1. Access Team settings.
      2. Check that "Timezone" is set to your current timezone. To change your timezone to New York time, select (GMT-04:00) America/New_York.
      3. Click "Save."

      Step 2. Check for system failures

      1. SocialDog system failure information can be checked on SocialDog Status.
      2. Please also check that there are no ongoing Twitter system failures.
      3. After recovery from a failure, please repost posts as necessary.