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If you notice a charge immediately after signing up for the free trial, this is typically due to one of the following reasons:
- An authorization hold is placed on your card to confirm your payment method can process the plan amount.
- You have previously used a free trial with us and are applying again.
If you are not eligible for a free trial, this will be indicated on the “Confirm your application” screen before you complete your application.
Even if you see information about a free trial at the start of the application process, please be aware that if there is no mention of a free trial on the “Confirm your application” screen, the free trial will not apply and you will be charged immediately.
Authorization Holds (Credit Limit Reservation)
To prevent unauthorized use, SocialDog may place an authorization hold on your card to ensure the payment method can process the plan amount.
Therefore, even during a free trial, you may temporarily see a reduction in your account balance.
In most cases, your balance will be restored within a few minutes to a few days.
Important Considerations
- We immediately process the release of authorization holds on our end; however, the timing for your balance to be restored may vary depending on your card issuer.
- For details on when your balance will be restored, please contact your card issuer directly.
If you have previously used a free trial
If you have previously used a free trial, you may not be eligible to receive another free trial.
If you are not eligible for a free trial, a notice will be displayed on the “Confirm your application” screen before you finalize your application.