Send DMs to winners (in bulk)

Supported Social Platforms

X (Twitter)

Supported Plans

BusinessEnterprise

You can send Direct Messages (DMs) to the winners of your Contests. This can be used to notify them of their win, etc.

Bulk DM Sending Feature Overview

DM Sending Timing

SocialDog automatically determines the DM sending timing. Depending on the number of messages sent and the sending status of other users, it may not be possible to send all DMs within the same day.

DM Sending Limit (Approximate)

You can send up to 500 DMs per 24 hours.

In some cases, such as when sending the same message to everyone, the number of DMs that can be sent may decrease. If sending fails, resending will occur after 24 hours.

Send Bulk DMs to Winners

1. Open 'Winners' in the relevant Contest.
2. Click 'Bulk Send DMs'.
3. On the 'Bulk Send DMs' screen, enter the message content and click 'Send'.

Send DMs by Embedding Gift Codes

When sending bulk DMs to winners, you can embed individual gift codes in the message.

1. On the 'Bulk Send DMs' screen, enter the message content.
2. Click 'Load Gift Codes'.
3. Enter one gift code per line and click 'Load'.
4. In 'Message Content', enter {code} where you want to embed the gift code.
5. Click 'Send'.

tip

You cannot manually assign gift codes to users. The combination of gift codes and users is automatically determined by SocialDog.

If DM Sending Fails

The following are possible causes:

• The sending Account is flagged as spam
• The recipient Account is temporarily frozen
• An issue has occurred on the X (Twitter) side

If it fails, please try sending again after 30 minutes or more have passed since the failure.