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Last updated: 2026/10/20

Send DMs to winners (in bulk)

Supported Social Platforms
X (Twitter)
Supported Plans
BusinessEnterprise

You can send DMs (Direct Messages) to the winners of your Contests. This can be used for winner notifications, etc.

Overview of the "Send DMs in Bulk" Feature​

DM Sending Timing​

DM sending timing is automatically determined by SocialDog. Depending on the number of messages sent and other users' sending status, it may not be possible to send all DMs within the same day.

Estimated DM Sending Limit​

You can send up to 500 messages per 24 hours.

In some cases, such as sending the same message to everyone, the number of DMs that can be sent may be reduced. If sending fails, retransmission will be attempted after 24 hours.

Send DMs in Bulk to Winners​

  1. Open "Winners" in the target Contest.
  2. Click "Send DMs in Bulk".
  3. On the "Send DMs in Bulk" screen, enter your message content and click "Send".

Embed Gift Codes and Send DMs​

When sending DMs in bulk to winners, you can embed individual gift codes in the message.

  1. On the "Send DMs in Bulk" screen, enter your message content.
  2. Click "Load Gift Codes".
  3. Enter one gift code per line, then click "Load".
  4. In the "Message Content" field, enter {code} where you want to embed the gift code.
  5. Click "Send".
tip

You cannot manually assign gift codes to users. The combination of gift codes and users is automatically determined by SocialDog.

Check DM Sending Status​

  • When you open "Winners" in the target Contest, you can check the DM sending status for each winner in the "DM Sending Status" column of the winners list.
    • Not Sent
    • Sending in Progress
    • Sent
    • Failed to Send

If DM Sending Fails​

The following reasons may apply:

  • The sender Account is flagged as spam
  • The recipient Account is temporarily suspended
  • An issue has occurred on X (Twitter)'s side

If DM sending fails, please retransmit following the steps below after 30 minutes or more have passed since the failure.

  1. Click "Failed to send" or "Sending failed: N messages".
  2. In the pop-over that appears, click "Resend DM".