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Last updated: 2026/8/20

Set up alerts

Supported Social Platforms
X (Twitter)
Supported Plans
ProfessionalBusinessEnterprise
tip

This feature is scheduled for future release. Please refer to the product roadmap for release dates.

Alerts notify all team members via email when posts containing specified keywords meet the notification criteria. This feature is useful when you want to respond quickly without missing signs of virality or potential crises.

This page explains the steps for creating, reviewing, editing, and deleting alerts, as well as the notification mechanism.

What Alerts Can Do​

  • When you set keywords to monitor and notification conditions, a notification email is sent to all team members' email addresses when the conditions are met.
  • For keywords, you can set search conditions similar to those in [Keyword Monitor].
  • On the Alerts list screen, in addition to alerts currently set, you can check the number of alerts allowed per plan and the current usage.

Create an Alert​

  1. Click [Analytics] -> [Alerts].
  2. Click [Create Alert]. The alert settings screen will be displayed.
  3. Enter an [Alert Name].
    • If left blank, the content entered in the keyword field will be saved as the alert name.
  4. Enter keywords in [Target Posts].
    • From [Advanced Conditions], you can set detailed search conditions similar to those in [Keyword Monitor].
  5. Set [Notification Conditions].
    • Specify the period and number of posts (e.g., 10 or more posts per hour).
    • If you want to add the rate of increase compared to the number of posts during the same time of day on the previous day as a condition, check the box and enter the increase rate.
    • If both conditions are set, you will be notified when both conditions are met.
      • Example: If the conditions are "10 or more posts per hour" and "50% or more increase compared to the same time of day on the previous day" at 10:40, you will be notified if the number of posts between 9:40 and 10:40 is 10 or more, AND it is 1.5 times or more the number of posts between 9:40 and 10:40 on the previous day.
  6. In [Preview], check the number of posts in the last 24 hours, the number of posts per hour in the last hour, and the hourly graph for the last 24 hours.
  7. Click [Create Alert]. The alert will be created, and the alert list screen will be displayed.
tip

You can also start creating an alert from [Create Alert] displayed for keywords in [Keyword Monitor Settings Screen] or for keywords you searched for in [Conversation trends]. When clicked, the alert settings screen will open with the same search conditions pre-filled.

Receive Alert Notifications​

When the notification conditions are met, a notification email will be sent to all team members' email addresses.

warning

As long as the conditions are met, notification emails will continue to be sent. If you receive notifications frequently, please review the notification conditions such as the period or number of posts.

Check Alert List​

  1. Click [Analytics] -> [Alerts].
  2. Your configured alerts will be displayed in a list showing "Alert Name / Notification Conditions / Last Alert Notification Date and Time".

Edit an Alert​

  1. Click [Analytics] -> [Alerts].
  2. Click [Edit] for the alert you want to edit. The current settings will be displayed on the alert settings screen.
  3. Change the alert name, keywords, and notification conditions, then click [Save].

Delete an Alert​

  1. Click [Analytics] -> [Alerts].
  2. Click [Delete] for the alert you want to delete.
  3. Confirm deletion in the confirmation dialog. The alert will be deleted, and the usage count displayed in the list will be updated.

Number of Alerts Allowed per Plan​

The number of alerts you can set varies depending on your plan.
For more details on the number of alerts allowed per plan, please refer to Pricing Plans.

  • The number of allowed alerts and current usage can be checked on the alert list screen.
  • If you have reached the maximum number of allowed alerts, you cannot create new alerts. For plans other than the Enterprise plan, you can increase the number of allowed alerts by upgrading.