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Last updated: 2026/10/6

Get notifications when conversations surge

Supported Social Platforms
X (Twitter)
Supported Plans
ProfessionalBusinessEnterprise

With "Alerts", all team members are notified via email when posts containing specified keywords meet the notification criteria. This feature is useful when you want to quickly grasp and respond to signs of buzz or potential crises without missing them.

This page explains the procedures for creating, viewing, editing, and deleting alerts, as well as the notification mechanism.

What you can do with Alerts​

  • When you set keywords to monitor and notification criteria, a notification email will be sent to the email addresses of all team members when the conditions are met.
  • For keywords, you can set search conditions similar to those in Keyword Monitor.
  • On the alert list screen, you can check the currently set alerts, as well as the number of available settings per plan and the current usage.

Creating an Alert​

  1. Click [Analytics] → [Alerts].
  2. Click [Create Alert]. The alert settings screen will be displayed.
  3. Enter the [Alert Name].
    • If left blank, the content entered in the keyword field will be saved as the alert name.
  4. Enter keywords in [Target Post].
    • From [Advanced Conditions], you can set detailed search conditions similar to those in Keyword Monitor.
  5. Set the [Notification Criteria].
    • Specify the period and number of posts (e.g., 10 or more posts per hour).
    • If you want to add the growth rate compared to the number of posts at the same time of day on the previous day to the conditions, check the box and enter the growth rate.
    • If both conditions are set, you will be notified when both conditions are met.
      • Example
        • If the conditions are "10 or more posts per hour" and "50% or more increase compared to the same time of day on the previous day" at 10:40, you will be notified when the number of posts between 9:40 and 10:40 is 10 or more, AND it is 1.5 times or more the number of posts between 9:40 and 10:40 on the previous day.
  6. In [Preview], check the number of posts in the last 24 hours, the number of posts per hour in the last hour, and the hourly graph for the last 24 hours.
  7. Click [Create Alert]. The alert will be created, and the alert list screen will be displayed.
tip

You can also start creating an alert from [Create Alert] displayed for keywords on the [Keyword Monitor Settings screen] or keywords searched in [Conversation trends]. Clicking it will open the alert settings screen with the same search conditions pre-filled.

Receiving Alert Notifications​

When the notification criteria are met, a notification email will be sent to the email addresses of all team members.

tip

Notification emails will continue to be sent as long as the conditions are met. If you receive notifications too frequently, please review the notification criteria such as the period and number of items.

Checking the Alert List​

  1. Click [Analytics] → [Alerts].
  2. The configured alerts are displayed in a list with "Alert Name / Notification Criteria / Last Alert Notification Date and Time".

Editing an Alert​

  1. Click [Analytics] → [Alerts].
  2. Click [Edit] for the alert you want to edit. The current settings will be displayed on the alert settings screen.
  3. Change the Alert Name, keywords, and notification criteria, then click [Save].

Deleting an Alert​

  1. Click [Analytics] → [Alerts].
  2. Click [Delete] for the alert you want to delete.
  3. Confirm the deletion in the confirmation dialog. The alert will be deleted, and the displayed usage count in the list will be updated.

Number of Available Settings per Plan​

The number of available alert settings varies depending on your plan.
For more details on the number of available settings per plan, please refer to Pricing Plans.

  • The number of available settings and current usage can be checked on the alert list screen.
  • If the maximum number of available settings is reached, you cannot create new alerts. For plans other than the Enterprise plan, you can increase the number of available settings by upgrading.