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Last updated: 2026/10/6

Get notifications when conversations surge

Supported Social Platforms
X (Twitter)
Supported Plans
ProfessionalBusinessEnterprise

In "Alerts", all Team members are notified by email when posts containing specified keywords meet notification conditions. This is useful when you want to quickly grasp and respond to not miss signs of buzz or controversy.

This page explains the procedures for creating, checking, editing, and deleting Alerts, and the notification mechanism.

What you can do with Alerts​

  • By setting keywords to monitor and notification conditions, notification emails are sent to the email addresses of all Team members when the conditions are met.
  • For keywords, you can set search conditions similar to those in Keyword Monitor.
  • On the Alert list screen, you can check active Alerts, as well as the number of available settings per Plan and current usage.

Create an Alert​

  1. Click [Analytics] → [Alerts].
  2. Click [Create Alert]. The Alert settings screen will appear.
  3. Enter an [Alert Name].
    • If left blank, the content entered in the keyword field will be saved as the Alert name.
  4. Enter keywords in [Target Posts].
    • From [Advanced Conditions], you can set advanced search conditions similar to those in Keyword Monitor.
  5. Set [Notification Conditions].
    • Specify the period and number of Posts (e.g., 10 or more per hour).
    • If you want to add an increase rate compared to the number of Posts during the same Time of day on the previous day to the conditions, check the box and enter the increase rate.
    • If both conditions are set, you will be notified when both conditions are met.
      • Example
        • If the condition is "10 or more Posts per hour" AND "50% or more increase compared to the same Time of day on the previous day" at 10:40, you will be notified when the number of Posts from 9:40 to 10:40 is 10 or more AND 1.5 times or more than the number of Posts from 9:40 to 10:40 on the previous day.
  6. In [Preview], check the number of Posts in the last 24 hours, the number of Posts per hour in the last hour, and the hourly graph for the last 24 hours.
  7. Click [Create Alert]. The Alert will be created, and the Alert list screen will appear.
tip

You can also start creating from [Create Alert] displayed for keywords on the [Keyword Monitor settings screen] or for keywords searched in [Conversation trends]. Clicking it will open the Alert settings screen with the same search conditions pre-filled.

Receive Alert Notifications​

When notification conditions are met, notification emails will be sent to the email addresses of all Team members.

tip

As long as the conditions are met, notification emails will continue to be sent. If Notifications are received frequently, please review the notification conditions such as period or count.

Check the Alert List​

  1. Click [Analytics] → [Alerts].
  2. The configured Alerts will be displayed in a list showing "Alert Name / Notification Conditions / Last Alert Notification Date/Time".

Edit an Alert​

  1. Click [Analytics] → [Alerts].
  2. Click [Edit] for the Alert you want to Edit. The current settings will be displayed on the Alert settings screen.
  3. Change the Alert Name, keywords, and Notification Conditions, and then click [Save].

Delete an Alert​

  1. Click [Analytics] → [Alerts].
  2. Click [Delete] for the Alert you want to Delete.
  3. Confirm the deletion in the confirmation dialog. The Alert will be Deleted, and the number of active Alerts shown in the list will be updated.

Number of Available Settings per Plan​

The number of available Alert settings varies depending on your Plan.
For more details on the number of available settings per Plan, please refer to Pricing Plans.

  • The number of available settings and current usage can be checked on the Alert list screen.
  • If the maximum number of available settings has been reached, you cannot create new Alerts. Except for the Enterprise plan, you can increase the number of available settings by upgrading.