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Last updated: 2026/5/28

Data not displayed

This article explains how to troubleshoot issues when data is not displayed.

  • You may encounter situations where data is not displayed, accompanied by messages like the following:
    • No relevant data was found.
    • Data will be displayed from tomorrow onwards.

Reasons Why Data May Not Be Displayed​

  • The following types of data may not be displayed in SocialDog:
    • Data that is not subject to retrieval
      • Examples:
        • Some data from before linking your account to SocialDog
        • Some data from periods other than when a paid plan is in use
    • Data that is subject to retrieval but SocialDog has not yet retrieved
      • Immediately after linking an SNS account
      • Immediately after adding a competitor account
      • Immediately after a post was made outside of SocialDog
      • Immediately after upgrading to a paid plan
tip

For data from before registration that can be retrieved, please refer to Retrieving Data Before Linking SNS Accounts.

Solutions When Data Is Not Displayed​

The following solutions are available:

Verify Your Email Address​

If you have not verified the email address registered with SocialDog, some data updates may not occur.

tip

For information on verifying your email address, please refer to Changing/Verifying Your Email Address.

Change the Period​

If you have specified a period for which there is no data to analyze, change it to a period that contains analysis data.

tip

For information on how to change the period, please refer to Conveniently Using Analysis Features.

Wait for Data Retrieval​

If the latest data is not displayed, it is possible that SocialDog has not yet retrieved the data.

The time it takes to retrieve data varies by type, but it may take up to approximately 72 hours for data to be displayed.

tip

For more details on data update timing, please refer to Data Retrieved from SNS and Retrieval Timing.