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Last updated: 2026/5/28

Data not displaying

This section explains how to troubleshoot missing data.

  • You might encounter situations where data is not displayed, accompanied by messages like the following:
    • No relevant data was found.
    • Data will be displayed from tomorrow onwards.

Reasons why data is not displayed​

  • Data may not be displayed in SocialDog in the following cases:
    • Data that is not subject to retrieval
      • Examples
        • Some data from before an Account connection to SocialDog
        • Some data from outside the period of paid Plan usage
    • Data that is subject to retrieval but has not yet been retrieved by SocialDog
      • Immediately after connecting a Social profile
      • Immediately after adding Competitor accounts
      • Immediately after a Post was made outside SocialDog
      • Immediately after upgrading to a paid Plan
tip

For data from before registration that can be retrieved, please refer to Retrieving data from before connecting a Social profile.

Troubleshooting when data is not displayed​

The following troubleshooting steps are available.

Confirm your email address​

If you have not confirmed the email address registered with SocialDog, some data Refresh operations will not be performed.

tip

For details on email address confirmation, please refer to Changing and confirming your email address.

Change the period​

If you have specified a period for which there is no data to Analyze, Change it to a period for which there is data to Analyze.

tip

For details on how to Change the period, please refer to Conveniently using Analytics features.

Wait for data to be retrieved​

If the latest data is not displayed, SocialDog may not have retrieved the data yet.

The time it takes for data to be retrieved varies depending on the type, but it can take up to approximately 72 hours for data to be displayed.

tip

For more details on data Refresh timing, please refer to Data retrieved from SNS and retrieval timing.